ALM used: GitHub Enterprise Cloud
CI system used: GitHub Actions
Issue type: Access / Admin permissions
Background
We recently migrated our Microsoft Entra ID tenant to a different teannt. As part of this migration, we updated the SAML SSO configuration in our GitHub Enterprise organisation to point to the new identity provider.
Our GitHub setup uses personal GitHub.com accounts (not Enterprise Managed Users), where users authenticate via SAML SSO and link their existing GitHub.com accounts to our Entra ID tenant. There is no SCIM provisioning in place.
Key points about the migration:
- Users are now authenticating via new EntraID credentials through the new SAML IdP
- GitHub has relinked personal accounts to the new IdP upon successful authentication
Issue
Following the migration, I have lost administrator access to our SonarCloud organisation. I am the owner of the GitHub organisation, however when I log into SonarCloud via GitHub SSO I have no admin rights and there are no other admins visible in the organisation.
It appears SonarCloud has lost the mapping between my GitHub identity and the admin role that was previously assigned, likely because the SAML SSO re-authentication through the new Entra tenant has created a disconnected session context in SonarCloud.
Could a SonarCloud team member please help restore administrator access to our SonarCloud organisation?