Login with Github - Error - Your email does not match the one we have on recordb

SonarQube Cloud
1

Hi,

My Github Account’s primary email has been changed (since many years). and handle is still same.

However now when i try to login to SonarCloud with github i get following message:

Hey!
Sorry, but we couldn't verify your authorization to access this page.

When we tried, here's what the provider said:

Your email does not match the one we have on record: 'm**********'. Please add this email and verify it on GitHub in order to regain access to the account

Old primary email address (‘m**********’) is removed from github email list and i no longer have access to this email account.

Can you please help to resolve this issue and disassociate ‘m***********’ from my github handle from your records

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i have two users getting same issue.

3

could you please look into this?

5

@snehal_sandri1,

Welcome to the community. I will reach out to you in private to get more information.

Thanks,
Sarath

6

@snehal_sandri1,

I see that we don’t receive email of the user from GitHub. Can you check if they have verified their email with GitHub?

Thanks,
Sarath

7

Hi @Sarath_Nair

I will check with the user and let you know about this.

Regards,

Snehal

8

Hi @Sarath_Nair ,

email verification helps to solve this issue. Please close this ticket.

Thank you very much for your help.

Regards,

Snehal

9

Thank you so much for confirming :folded_hands: !

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