Error on login with Github: Your email does not match the one we have on record

SonarQube Cloud
,
1

After joining a new company, my GitHub account’s primary email was updated, although my handle remains unchanged. Now, when I attempt to log in to SonarCloud using GitHub, I receive the following message:

Hey!
Sorry, but we couldn't verify your authorization to access this page.

When we tried, here's what the provider said:

Your email does not match the one we have on record: 'my-previus-email@email.com'. Please add this email and verify it on GitHub in order to regain access to the account

Can you please help to resolve this issue.

Thanks!

Best regards,
Tomaz

2

@Colin Maybe you can help? Sorry for being annoying.

3

Hey @tomazpu

I will reach out to you via a PM.

8

Hey @tomazpu,

We have deleted your existing account. You should be able to login now.

1 Like
9

Thank you, for your quick resolution!

1 Like
10

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