Hello,
We have GitHub Cloud Enterprise with Managed accounts. We created a service account and I was able to login to SonarCloud using that particular account. However, when I try to import our organization I get a 404 Not-Found on the GitHub link.
Is this a permission issue or are managed accounts not supported in SonarCloud?
Would creating the organization manually make any difference?
Thank you.
Hey there.
I’m not aware of any specific issues with managed accounts.
A 404 smells like there could be an issue with IP filtering. Can you check these docs (Manage your SonarCloud organization) specifically this point?
For GitHub users, we have added those addresses to our SonarCloud GitHub App, so they will be automatically applied if you have selected the “Enable IP allow list configuration for installed GitHub Apps” option for your GitHub organization.
Hello Colin,
Thank you for the reply, I doubt this is the issue as we have tried now with two different accounts and I tried with two different computers and got the same result. I also checked with our network team and they don’t believe this to be the issue.
I get the 404 for a url similar to this
https://github.com/organizations/orgid/settings/installations/1234567
orgid is our organization and the is a number at the end.
Any other suggestions? Should I create the organization manually and only use CI scanning?
Thank you
No, we definitely want you to able to create a bound organization.
Where are you getting this URL? What did you click on?
After login in with GitHub I get this
I get the 404 after clicking “Import an organization”
Thank you.
That’s weird. I get taken to https://github.com/apps/sonarcloud/installations/select_target. What happens if you go to that URL?
I guess it gets the installation id and I get redirected to
https://github.com/organizations/orgid/settings/installations/1234567
giving me the 404 again.
Does the account doing this need to be a GitHub enterprise owner?
Thank you
Even if the account doesn’t have permission to install applications, you should be routed through a path where you can request from an admin that the application is installed.
I’m going to flag this for attention, as I’m not sure what’s going on.
Sounds good. Thank you.
Hello Colin,
Do you by any chance have an update on this? Should I create unbound projects in the mean time?
Thank you.
Hi @fgrijalbagfl ,
Sorry for the late answer. I can’t try myself with a managed account so I can’t confirm that it’s how it should behave, however it looks that it is expected.
If we read the GitHub doc about managed users, we can read that:
GitHub Apps
Managed user accounts:
- Cannot install GitHub Apps on their user accounts.
- Can install GitHub Apps on a repository if the app doesn’t request organization permissions and if the managed user account has admin access to the repository.
- Can install GitHub Apps on an organization if the managed user account is an organization owner.
- Can create GitHub Apps and OAuth apps.
I’m guessing that your account doesn’t have permissions to install App on the org and even if what Colin’s said is true:
Even if the account doesn’t have permission to install applications, you should be routed through a path where you can request from an admin that the application is installed.
I’m wondering if that’s true for managed users as well (this is GitHub features, we’re not expert about them).
Do you have a way to try to do the same with the organization owner? As the doc says “if the managed user account is an organization owner”, I would expect this to work.
Please let us know, it will be useful.
Cheers,
Antoine
Hello @Antoine, one of the enterprise owners did try but got the same 404.
We were wondering if there is a way to schedule a session to make sure we are doing everything correctly, or would this be something we should be reaching out to GitHub to get resolved?
Thank you.
Not sure what changed but an enterprise owner was now able to link our GitHub Enterprise account to Sonar Cloud.
Thank you very much for your help.
