Error while upgrading from SonarQube CE to SonarQube EE

Hi, we are using SonarQube Developer Edition in production and are in the process of upgrading to SonarQube Enterprise Edition. As we don’t have developer edition in non-production, we are trying perform an upgrade from SonarQube CE to SonarQube EE in non-prod to make sure upgrade process works well.

Upgrade process itself was successful, but we are getting an error while applying SonarQube EE license.

sonarqube-7.9.4/logs/web.log
2020.10.14 10:53:15 ERROR web[AXUlAPNHpaJp0dfVAADA][o.s.s.w.WebServiceEngine] Fail to process request http://sonar-wm-sit.staging.echonet/v2/api/editions/set_license
java.lang.IllegalStateException: Server ID is not present
        at com.sonarsource.E.A.B.A.C(Unknown Source)
        at java.base/java.util.Optional.orElseThrow(Optional.java:408)
        at com.sonarsource.E.A.B.A.handle(Unknown Source)
        at org.sonar.server.ws.WebServiceEngine.execute(WebServiceEngine.java:110)
        at org.sonar.server.ws.WebServiceFilter.doFilter(WebServiceFilter.java:88)
        at org.sonar.server.platform.web.MasterServletFilter$GodFilterChain.doFilter(MasterServletFilter.java:126)
        at org.sonar.server.platform.web.MasterServletFilter.doFilter(MasterServletFilter.java:95)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.user.UserSessionFilter.doFilter(UserSessionFilter.java:87)
        at org.sonar.server.user.UserSessionFilter.doFilter(UserSessionFilter.java:71)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.CacheControlFilter.doFilter(CacheControlFilter.java:76)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.SecurityServletFilter.doHttpFilter(SecurityServletFilter.java:76)
        at org.sonar.server.platform.web.SecurityServletFilter.doFilter(SecurityServletFilter.java:48)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.RedirectFilter.doFilter(RedirectFilter.java:58)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.requestid.RequestIdFilter.doFilter(RequestIdFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.RootFilter.doFilter(RootFilter.java:62)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.apache.catalina.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:109)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:493)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
        at ch.qos.logback.access.tomcat.LogbackValve.invoke(LogbackValve.java:256)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
        at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:800)
        at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
        at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:806)
        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1498)
        at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.base/java.lang.Thread.run(Thread.java:834)

Could you please let us know how to resolve this issue ?

Hi @sudhirtumati! Welcome to the SonarSource Community!

Your issue may be related to non-production versus production licensing difference. You should request a separate test/staging license, but this is not the typical scenario we provide for. Please speak to your account representative to speak to our Sales Ops team and they will assist.

Hi @Joe_Tingsanchali, we received license specific non-prod environment. We get above error while applying non-prod license in non-prod environment.

Hey @sudhirtumati

Let me suggest that you stop this SonarQube instance (fully, from the machine it runs on, such as a ./sonar.sh stop) and start it again, and see if the situation improves.