Error while upgrading from SonarQube CE to SonarQube EE

SonarQube
1

Hi, we are using SonarQube Developer Edition in production and are in the process of upgrading to SonarQube Enterprise Edition. As we don’t have developer edition in non-production, we are trying perform an upgrade from SonarQube CE to SonarQube EE in non-prod to make sure upgrade process works well.

Upgrade process itself was successful, but we are getting an error while applying SonarQube EE license.

sonarqube-7.9.4/logs/web.log
2020.10.14 10:53:15 ERROR web[AXUlAPNHpaJp0dfVAADA][o.s.s.w.WebServiceEngine] Fail to process request http://sonar-wm-sit.staging.echonet/v2/api/editions/set_license
java.lang.IllegalStateException: Server ID is not present
        at com.sonarsource.E.A.B.A.C(Unknown Source)
        at java.base/java.util.Optional.orElseThrow(Optional.java:408)
        at com.sonarsource.E.A.B.A.handle(Unknown Source)
        at org.sonar.server.ws.WebServiceEngine.execute(WebServiceEngine.java:110)
        at org.sonar.server.ws.WebServiceFilter.doFilter(WebServiceFilter.java:88)
        at org.sonar.server.platform.web.MasterServletFilter$GodFilterChain.doFilter(MasterServletFilter.java:126)
        at org.sonar.server.platform.web.MasterServletFilter.doFilter(MasterServletFilter.java:95)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.user.UserSessionFilter.doFilter(UserSessionFilter.java:87)
        at org.sonar.server.user.UserSessionFilter.doFilter(UserSessionFilter.java:71)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.CacheControlFilter.doFilter(CacheControlFilter.java:76)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.SecurityServletFilter.doHttpFilter(SecurityServletFilter.java:76)
        at org.sonar.server.platform.web.SecurityServletFilter.doFilter(SecurityServletFilter.java:48)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.RedirectFilter.doFilter(RedirectFilter.java:58)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.requestid.RequestIdFilter.doFilter(RequestIdFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.RootFilter.doFilter(RootFilter.java:62)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.apache.catalina.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:109)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:493)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
        at ch.qos.logback.access.tomcat.LogbackValve.invoke(LogbackValve.java:256)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
        at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:800)
        at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
        at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:806)
        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1498)
        at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.base/java.lang.Thread.run(Thread.java:834)

Could you please let us know how to resolve this issue ?

2

Hi @sudhirtumati! Welcome to the SonarSource Community!

Your issue may be related to non-production versus production licensing difference. You should request a separate test/staging license, but this is not the typical scenario we provide for. Please speak to your account representative to speak to our Sales Ops team and they will assist.

3

Hi @Joe, we received license specific non-prod environment. We get above error while applying non-prod license in non-prod environment.

4

Hey @sudhirtumati

Let me suggest that you stop this SonarQube instance (fully, from the machine it runs on, such as a ./sonar.sh stop) and start it again, and see if the situation improves.