Users created account using Azure DevOps, but cannot find them to add to org

We’ve successfully had users create SonarCloud accounts via the “Login with Azure DevOps” flow before, but I have two users that I am unable to add to our organization because they cannot be found (“No results” returned when searching to add). One user has shared with me a screenshot of their profile and it looks correct to me. Need some help please to troubleshoot or to find the right place to get help.


Hi @BrandonWilhite,

Welcome to the community!
Would you provide me with your organization name and the 2 user names? Please send those as a private message, thanks!


Hi Alex,

we are having the same issue with a new user account that is linked with Azure Devops. I cannot find him in the “add member” list for our organization.