Unable to access my account due to Azure tenant migration

We recently completed a migration from one Azure tenant to another. This has caused some unforeseen side effects with our Sonar Cloud accounts. We created out accounts by logging in with our Azure DevOps accounts and now we are unable to access Sonar Cloud after the migration.

When trying to log in we get the following message:

You’re not authorized to access this page.

Reason: You can’t sign up because login ‘bm*****@tru******.com’ is already used by an existing user.

Is there a way to fix this issue?

Hey @bkmallow,

Can you try to log in now?

Best,
Marcin

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It appears that my email has changed and added onmicrosoft.com to the email address. The other issue is that I am no longer part of my organization in Sonar Cloud.

Please let me know if you need any additional information from me.

Thanks,
Brian

The other issue is that I am no longer part of my organization in SonarCloud.

This is expected, you have to be readded by current admins to your organization.

It appears that my email has changed and added onmicrosoft.com to the email address.

The email that you are seeing here is the email that is provided by Azure DevOps when logging. We use this rest endpoint: Get a user - Microsoft Graph v1.0 | Microsoft Docs (with path parameter me) to get the email.

Let me know if you have any more questions.

Best,
Marcin