Help logging in with changed e-mail address using Azure DevOps

SonarQube Cloud
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Hi, we’re using Sonarcloud in our organization and I have a problem logging in to Sonarcloud using Azure DevOps.

What has happened? I now have a new Azure user but kept the same e-mail address from my old Azure user I used in the past to login to Sonarcloud. When I’m now using Sonarcloud login with Azure DevOps, I get the following error:

Sorry, but we couldn’t verify your authorization to access this page.

When we tried, here’s what the provider said:

You can’t sign up because email ‘masked-here@xx.xx’ is already used by an existing user. This means that you probably already registered with another account.

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So I need your help to delete the old user that I no longer use so that I can login again to Sonarcloud. I would appreciate if you could contact me via PM for further details.
Thanks in advance,
Markus

7

Hi @markus.kiss,

As discussed privately, the problem is now fixed.

Cheers,
Aurélien

9

I am having the same problem with my work sonar cloud account. Is there a procedure to have this addressed or just a private message?

10

@Brian_Doell If you could pleaes create a new thread, we can start routing the request through the right people.