Can't access sonarcloud using Azure DevOps SSO

[CAI0 (Caio Campos)]

Same issue that many other users have faced on a thread that has been closed.

When trying to sign in using Azure DevOps SSO, I get the error message below:

Sorry, but we couldn’t verify your authorization to access this page.
When we tried, here’s what the provider said:
You can’t sign up because login ‘username@company.com.au’ is already used by an existing user.

Apparently something has to be done on sonar’s end to fix this.

Let me know if you need more info.

Thanks!

[ganncamp (G Ann Campbell)]

Hi,

Welcome to the community!

What’s the username you’re trying to sign in with?

 
Thx,
Ann

[CAI0 (Caio Campos)]

Hi,

Thanks for your reply.

Is there a way that I can provide this information privately, so I don’t have to post my email address publicly?

Thanks

[ganncamp (G Ann Campbell)]

Hi,

I’ve hidden your deleted post so non-admins can’t read it, but I extracted the juicy bits first, so I think we’re good. Now it’s just waiting for the folks with the right access to work through the queue to you.

 
Ann

[CAI0 (Caio Campos)]

Thanks G Ann

Any idea how long this would normally take?

Cheers,
Caio

[ganncamp (G Ann Campbell)]

Hi Caio,

We’ve just reorganized internally. This is still on the list, but I think that’s the holdup.

 

Ann

[nolwenn.cadic]

Hi Caio, welcome to the community!

In order to solve your login issue, we can delete your account. Can you confirm we can proceed with this option?

Regards,
Nolwenn

[CAI0 (Caio Campos)]

Yes please.

[CAI0 (Caio Campos)]

Hi, it’s been more than 3 months since I opened this ticket now. Any idea when it will get sorted? Thanks.

[Justin_Allen]

Hello @CAI0,

Apologies for the delay, I am working on your login issue and will reach out to you via PM to get some more information regarding your login.