New GitHub users not showing up in Sonarcloud

SonarCloud
1

Hi there,

SonarCloud question: we added a new employee to our organization. We have the sync setting so the user should get imported from GitHub into SonarCloud, but I don’t see him.

I reached out to support and they directed me here.

Please help!

Thank you,
David

2

Hi @Taskle and welcome to our Community. Could you please provide your organisation name or key? Also, when the user was added at GitHub? Do you still not see him at SonarCloud?

3

Sure! The organization is https://sonarcloud.io/organizations/confirm – right now there’s only 1 person (me), but there are more than me as members in GitHub of the synced organization. And yes, the problem persists; I only see myself in SonarCloud.

For privacy, if you need the specific person’s name I’m trying to add, is there a non-public place I could share this information (e.g. via email or somewhere other than this public forum)?

Thank you!
David

6

Hey @Taskle,

Are the users you are expecting to appear in the SC organization, already logged into the SC?

Best,
Marcin

8

Hi Marcin,

He’s never logged in because I’ve never been able to invite him and haven’t been able to see him in the SC member list.

He has a GitHub account and is part of the GitHub organization synced with SC, though.

Thanks,
Dave

9

Hi @Taskle,

You are not able to invite him or add him manually because he has never logged in to SC. When syncing members from GitHub, we check if the user already exists in the SonarCloud, if he does not we do not create an account for him. The only required action is that the user in question has to log in first to SonarCloud with his GitHub account. It is not required to invite beforehand. You can find more information here: https://sonarcloud.io/documentation/organizations/manage-team/

Let me know if have any further problems

Best,
Marcin

12

I see – it would be great if this were mentioned in the help documentation or even better in the user interface for people. Even better than that, as a feature request, most services I use allow people to send an invitation from the interface for situations like this. Would be great if this were possible, e.g. ingesting the full list from GitHub and have a link to invite next to each person.

Hope this is helpful.

Thank you!
David

13

Hey @Taskle,

Thanks for the feedback! I will make a note out of that, for future improvements.

Best,
Marcin

14

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