One member of our team has issue connecting to the sonarcloud instance.
The Github sync is active, but he cannot access the organization.
Apparently it might be linked to an old organization, which prevents him to join our instance.
How can we fix this ?
Eric
Hi,
Welcome to the community!
Can you share the username?
Ann
Hi,
the account is copycut@github
Eric
Hi,
Thanks! I’ve flagged this for the folks with the good access.
Ann
any update ?
Hi @wavyx
Thanks for your patience, I’ll dig into this issue.
I’ll reach out to you in a private message to get some information about the impacted user name and both organizations.
Have a nice day,
Claire
Thanks for providing all the details in the private thread!
It seems it requires an action on our side to unplug the old email, we will get back to you when solved.
The login issue has been resolved for the user.