Salud! I’m adding members to my organization. I’ve added one, but I can’t find the other. And on the bottom left there is a tooltip “internal server error”. I’m adding them by email, they both have a bitbucket account. Can you tell me how to fix this?
Hi,
Welcome to the community!
We’re adjusting to some capacity issues at the moment. We’ve scaling & are catching up, but I suspect that’s what you’re dealing with. Can you try again in a couple minutes?
Thx,
Ann
Still doesn’t find it, but I don’t see the tooltip anymore.
Hi,
Which DevOps platform are you integrated with? Or are you perhaps trying to use the new Enterprise SSO feature?
Thx,
Ann
We use Jenkins and Bitbucket
Hi,
Thanks for those details.
Can you confirm that the user has logged into SonarCloud and has an account there already? Also, could you try one more time? Our processing backlog has cleared.
Thx,
Ann
I think the user has never logged into sonarcloud, that’s why I want to add him. Tried it again - doesn’t find anything.
Hi,
The user will need to log in to create their SonarCloud entity before you can find them in SonarCloud. 
HTH,
Ann
Ooh, very inconveniently designed. Thanks for the enlightenment. Have a nice day!
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