Unable to search and add new members in SonarCloud

[sxsharma (Shashank)]

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• ALM used (GitHub, Bitbucket Cloud, Azure DevOps)
• BitBucket Cloud
• CI system used (Bitbucket Cloud, Azure DevOps, Travis CI, Circle CI
• BitBucket Cloud
• Scanner command used when applicable (private details masked)
• N/A
• Languages of the repository
• N/A
• Only if the SonarCloud project is public, the URL
  • And if you need help with pull request decoration, then the URL to the PR too
• Error observed (wrap logs/code around with triple quotes ``` for proper formatting)
• Steps to reproduce

• Potential workaround
  No workaround
  Do not share screenshots of logs – share the text itself (bonus points for being well-formatted)!
  We have already added 25 members in SonarCloud. However, we are unable to search and add any newly signed up user. Please refer screenshot above.

[Colin]

Hey there.

Take a look here:

Adding user to organization appears broken (worked for me last week)

Hey there. As of quite recently (the last few days), an exact email match is required to find and add users. Previously, the SonarCloud API allowed any SonarCloud user to read all SonarCloud user data. This created some GDPR concerns (first and last names were being returned as well), and we mitigated those concerns by requiring an exact e-mail match and hiding the name of the e-mail address owner. Your feedback is welcome (good or bad).

[sxsharma (Shashank)]

Thanks Colin. Turned out, we need to use Email IDs instead of BitBucket IDs.