As an Owner, I am not able to see the projects imported from my organization (Already Imported)

SonarQube Cloud
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1

We’re using SonarQube Cloud. Some of the repositories are not being shown but when we try to import them, it shows Already Imported.

  • Repo System: Bitbucket Cloud
  • CI: Bitbucket Cloud

Those projects’ LOC are counting towards the Billing LOC. It shows more projects in the Billing section and we’re unable to access those.

2

More Context:

  1. 15 Projects show up in billing but only 7 are accessible
  2. The rest of the 8 projects show as Already Imported
  3. We only have 1 Organization in our Account.
3

@ganncamp bumping this up as I was trying to get community’s attention to this thread. Will be awesome if you or anyone can help on this.

4

Hi,

Welcome to the community!

I invite you to familiarize yourself with the entirety of the FAQ, including the sections on

  • Being patient.
  • Not @ing people not already involved in your thread.
  • When to chime in on an existing thread.

If you need responses within an SLA, professional support is available.

Regarding your question, are you an admin on the Bitbucket side? Do you have permissions in Bitbucket to see all the projects? Are there any errors in your browser console?

 
Ann

5

Understood, I acted in desperation to find a solution. I apologise for that.

I am an Admin on Bitbucket Cloud side and I have permission to view all the projects.

Screenshot 2025-04-22 at 2.33.39 PM
Screenshot 2025-04-22 at 2.33.39 PM1256×616 41 KB

This is the only error I get when trying to import an “Already Imported” project.

The issue is our Billing shows 15 projects but on my Organization > Projects I am now able to see only 9 projects.

At the time I generated this ticket I was able to see 7 Projects.

6

Hi,

I’m not sure where to go from here, so I’m going to flag this for more expert eyes.

 
Ann

1 Like
9

Hi @adil, can you confirm that you are an administrator of the organization? If not, it might be that you’ve not been granted the ‘Browse’ permission for the projects you can’t see.

10

I am indeed an administrator of the account.

I was able to see the projects previously when we did not have groups setup.

As soon as created groups, we lost access to a few projects.

New finding:

  1. I am getting access to 9 Projects, while another team member is able to access 13 projects.

Total of 15 projects are being billed for. Is there any reset for this?

Regards,

14

Hey @adil.

Take a look at this post for help restoring access to projects.

1 Like
18

I believe this is the issue - we were able to fix these when some of our team mates had access to those projects.

Thank you so much.

19

Great to hear. Meanwhile I am pushing for a better, less confusing experience. Wish me luck. :folded_hands: