Sonarcloud.io login with github : existing user

Hi there,

I’m trying to login on sonarcloud.io with my GitHub account but i get this message :

You’re not authorized to access this page.
Reason: You can’t sign up because login ‘revolunet’ is already used by an existing user.

The only link there is “Home” and i cant understand how to workaround; Anyone been there ?

Hello Julien and welcome to our community forum!

I assume you were able to login with your account before and now you are not able anymore ? It’s not the first time you are login in with your Github account ?

I also noticed that your account seems to also be linked with a Gitlab and Bitbucket account, are you still able to login on those ?

Finally, did you do any changes to your Github account recently ? Like changing the associated email or something similar ?

Hello

I have same problem, how can i fix it ?

"You’re not authorized to access this page.

Reason: You can’t sign up because login is already used by an existing user."

Hello @FBH and welcome!

We were not able to identify what this issue is yet. Could you answer the questions I asked in my previous post so that we can continue investigate ?

Hi @Gregoire_Aubert,

I am facing the same issue.

I do not recall having used sonarcloud.io before trying to signup a few days ago. That’s when I got this error. I might have changed my associated Github email at some point.

Hope that helps in figuring out what the error is :smile:
Let me know if you need more information.

I have the same problem after switching to two-factor authentication on my github account.

I have tried everything i found on this forum to solve it without any luck.

Is there a tech support I can contact about this? Really need to get access to our organisation projects on SonarCloud.

I have the same problem.

I logged in to sonarcloud.io first time and having such issue.

Is there any way to sole it. It looks like sonarcloud has this issue.

Same problem here.

I have same issue. Any way to fix it?

This issue has been resolved.

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