revolunet
(Julien Bouquillon)
May 25, 2021, 9:47pm
1
Hi there,
I’m trying to login on sonarcloud.io with my GitHub account but i get this message :
You’re not authorized to access this page.
Reason: You can’t sign up because login ‘revolunet’ is already used by an existing user.
The only link there is “Home” and i cant understand how to workaround; Anyone been there ?
Hello Julien and welcome to our community forum!
I assume you were able to login with your account before and now you are not able anymore ? It’s not the first time you are login in with your Github account ?
I also noticed that your account seems to also be linked with a Gitlab and Bitbucket account, are you still able to login on those ?
Finally, did you do any changes to your Github account recently ? Like changing the associated email or something similar ?
FBH
(FBH)
June 28, 2021, 8:06pm
4
Hello
I have same problem, how can i fix it ?
"You’re not authorized to access this page.
Reason: You can’t sign up because login is already used by an existing user."
Hello @FBH and welcome!
We were not able to identify what this issue is yet. Could you answer the questions I asked in my previous post so that we can continue investigate ?
teleivo
(Ivo)
July 29, 2021, 12:12pm
7
Hi @Gregoire_Aubert ,
I am facing the same issue.
I do not recall having used sonarcloud.io before trying to signup a few days ago. That’s when I got this error. I might have changed my associated Github email at some point.
Hope that helps in figuring out what the error is
Let me know if you need more information.
I have the same problem after switching to two-factor authentication on my github account.
I have tried everything i found on this forum to solve it without any luck.
Is there a tech support I can contact about this? Really need to get access to our organisation projects on SonarCloud.
I have the same problem.
I logged in to sonarcloud.io first time and having such issue.
Is there any way to sole it. It looks like sonarcloud has this issue.
devindi
(Andrew)
December 13, 2021, 7:46am
20
I have same issue. Any way to fix it?
Colin
(Colin)
February 28, 2022, 7:32pm
21
This issue has been resolved.
Hey everyone!
I’m really, very happy to let you know that our team has solved the login issue for 97.5% of the affected logins.
There are still a handful of users who will face an issue on login that we could not easily fix, that we will fix on request. If you still face any issue on login that results in the following message:
Reason: You can’t sign up because login ‘<login>’ is already used by an existing user.
Please don’t hesitate to respond to this thread. I have already reached out t…
system
(system)
Closed
March 7, 2022, 7:32pm
23
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.