GitHub: You can't sign up because login 'username' is already used by an existing user

SonarQube Cloud
1

Hello

I am having trouble signing in with my github account since switching to two-factor authentication on my github account.

I get the error message:

You’re not authorized to access this page.
Reason: You can’t sign up because login ‘stickeraugust’ is already used by an existing user.

I have seen others having the same issue on here but it is always resolved with private interaction so I don’t know how to fix it. I have tried revoking access for SonarCloud on my github account and trying again without any success.

Can someone help me?

3

Anyone? :worried:

5

Hello @stickeraugust ,

Apologies for the wait, I am currently looking into your issue and will contact you again once the solution is in place.

6

@stickeraugust @Justin_Allen I have the same problem

7

Same issue here “peppi-scaleforce” account, Please help!

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Thank you! Please check also my account.

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@Justin_Allen I’m having the same issue as well - username: robinhughes

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it’s working for me now! thanks

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@Justin_Allen Can you please check my account “peppi-scaleforce”

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Hello @Justin_Allen ,
I am having the same issue when trying to log in with Azure DevOps. Could you please advise?

Thanks

13

A github user in our organization is also experiencing this behavior when attempting their initial login. Please let us know what we need to do as a next step.

14

Same problem here.

User: luizfp

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Any update on this?

Thanks

20

Hello @Justin_Allen ,
I am having the same issue when trying to log in with Azure DevOps. Could you please advise?
ID : priyal-dua11124

Thanks

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@Justin_Allen Will you please assist with this issue. Please let me know how to send the username to you and I shall do so.

Thank you in advance for your time and assistance.

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Hello @Justin_Allen

I have the same issue: User jmontoyaa trying to log in with github

Could you please help me? Thanks!

25

Hi!, Would you be so kind to have any updates? :slight_smile:

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Hello @jmontoyaa we are investigating the issues individually. Once we have a solution we will contact you to retry in the coming days

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@Justin_Allen Thanks a lot Justin!

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I am seeing lots of threads asking this question and people asking if there is something they can do on their end to fix it. Do we just need to let someone (@Justin_Allen ?) know if this is happening?