SonarCloud GitHub authentication issue with my account

SonarQube Cloud
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1

Hello,

My GitHub email (for authentication) has changed, but I have the same GitHub handle. I used to be able to authenticate and get SonaCloud.io access when my GitHub login was with the old email address, but since my email has changed it’s tripped up SonarCloud.io and I get the message:

"Hey!
Sorry, but we couldn’t verify your authorization to access this page.
When we tried, here’s what the provider said:
Your email does not match the one we have on record: ‘n**********@****.fr’. Please add this email and verify it on GitHub in order to regain access to the account

I no longer have access to GitHub via the old account as my account has been migrated, so the steps aren’t valid. I need assistance to have my associated email changed to fix my account mapping.

Thanks

6

I’m having this same issue. Did you get a response to your request?

9

Hello @NSV ,

I sent you a PM last week regarding your issue, have you been able to view it?

Regards,

Justin

2 Likes
11

I have the same issue. I’d appreciate your help. I’m introducing Sonar to my team and trying to get them to buy into the process but I can’t get access.