we use sonar cloud legacy plan with monthly payment, it was working fine till december, now it throws error as “An error occurred while processing your payment. Please try again later. No charges have been credited”.
we tried multiple cards and options, no luck, any help will be appreciated.
Hey there.
This community forum isn’t a great place to resolve billing issues. Can you get in touch us via our contact form?
Thanks Colin. I understand, after so many mails, there’s no proper response from sonar support team, so we thought we can get help here. we got the response as “At the moment, we are in the process of transitioning to a new payment provider. Unfortunately, we cannot provide a definitive timeline for its implementation just yet.” and our sonar subscription remains disabled so we cannot do any release including production releases. I’m not sure how they can suddenly disable and not provide any resolution, this is disappointing. we are ready to move to new monthly plans also but still no support from the team.
I will follow-up internally and see if I can get more information.
Thanks, that will be really helpful.
FYI, the error we get when we try payment is “An error occurred while processing your payment. Please try again later. No charges has been credited”. we tried multiple different cards, same issue.
So, We’ve deleted the organization and created as new organization with Team plan 300 LOC on 20th January 2025. It was working fine till now, and again now it is suspended, and it is showing our current plan as “Legacy”, and it is not allowing us to change the plan to Team plan. We are not sure how the plan was automatically changed from Team plan to Legacy. Also the portal is not allowing us to change the plan to Team plan, and also not allowing us to make payment. There is something seriously wrong with the Plans and payments, we’ve also contacted support but no resolution yet, can someone please help?
Hey @Murugan
As I understand it, as of Friday you’re in touch with our team, who is liaising with the development team. I’m sorry this has been painful, and I’m hopeful we can sort it out!
Thanks Colin, The issue is sorted now, The issue was with payment where we use credit card auto debit, usually we make payment through sonar portal billing page but recently there seems an additional step added from Sonar where we will get a notification via email for payment. we haven’t read those mails, so the account was disabled. It will be better if there is a notification in sonar portal so we don’t miss the mail. Hope this helps someone who face similar issue.