Billing Broken for SonarCloud?

SonarQube Cloud
1

We have been having issues with billing and having a credit card accepted. We’ve been a SonarCloud customer for a few years now, but it seems the billing didn’t work successfully from the 5th September.

We have tried two different credit cards, both don’t work.
We have checked with the bank, and it’s not them blocking it.

I have noticed that there is a message regarding the new pricing strategy which states
“The launch of our new Team and Enterprise plans will not impact the current service or billing of this organization. No immediate action is required”…

How confident are you that this is actually the case :slight_smile:

I’ve tried contacting via SonarCloud Contact Team contact@sonarcloud.io at 10:11 BST, but am yet to hear back as of 16:00 BST.

Whilst SonarCloud is out of action, we have no quality gate checks on any of our PRs, so it’s quite impactive to us.

Many thanks to any who can assist

3

Hi,

Have you still not heard back from your email to contact@? I checked internally, and was told we’ve given you some troubleshooting steps.

 
Ann

4

I’ve had Emre contact us to say it’s a problem with the bank and to try again.

Unfortunately the bank are saying it’s not them blocking it, and we have tried again this evening but no luck still.

Emre said going forward our plan would be moved to a “Team” plan, but there is no way of doing this that I can see, so for the meantime we will be without SonarCloud :frowning:

I’ll have to disable all our quality gate controls across all our repositories. Just feels sad/wrong to do it when it was working so well previously.

5

I have received another update stating its our banks fault. We will call the bank again this morning. However, yesterday they were denying it, but I suspect it might be the bank.

It was also advised to try a different browser and machine which we will try this morning, and will update here if successful.

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6

We tried the card again this morning. Using FireFox it was able to pop up the prompt, however, the payment still failed (despite approving it on the app on two separate occasions).

We tried a different machine, using FireFox, that never got the pop up.

Then we tried the original machine again, approved it via the app again, and it worked this time!

Thanks for your suggestions. The “Answer” is to keep trying until it eventually works :smiley:

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7

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