My issue list is never working

[JanetZ (Janet Zhao)]

After assign the issue to team members, the ‘my issue’ tab is not showing any issue.

[ganncamp (G Ann Campbell)]

Hi,

Welcome to the community!

To be clear, the team member to whom you’ve assigned the issue doesn’t see it on the ‘My Issues’ tab?

Are they looking at the project level or at the global Issues page?

Is it possible that the team member has multiple representations / accounts in SonarQube (e.g. one for the SCM account and one they actually log in with) and the issue is being assigned to the wrong one?

 
Ann

[JanetZ (Janet Zhao)]

We are using SonarCloud ,not SonerQube.
I found one post mention rebuild the index to resolve this issue on SonarQube.

[ganncamp (G Ann Campbell)]

Hi,

@JanetZ

We are using SonarCloud ,not SonerQube.

Oops. Sorry I overlooked that. But my question remains:

@ganncamp

To be clear, the team member to whom you’ve assigned the issue doesn’t see it on the ‘My Issues’ tab?

 
Ann

[JanetZ (Janet Zhao)]

Anyone can login our account to check ?

[ganncamp (G Ann Campbell)]

Hi,

Could you answer the question?

@ganncamp

my question remains:

@ganncamp

To be clear, the team member to whom you’ve assigned the issue doesn’t see it on the ‘My Issues’ tab?

 
Ann

[JanetZ (Janet Zhao)]

None of the members can see it.

[ganncamp (G Ann Campbell)]

Hi,

Can you see it? Could you provide a screenshot, please?

 
Ann

[JanetZ (Janet Zhao)]

I assign the tickets to myself:

Nothing is shown on my issue list:

[ganncamp (G Ann Campbell)]

Hi,

This is perfect. Thanks!

I’ve flagged this for expert attention. And in the meantime, do you have any errors in your browser console?

 
Ann

[Claire_Villard]

Hi @JanetZ ,

I’m investigating the issue you face with the My Issues page.
Could you confirm that all the issues you assigned to you are not on the main branch of your project, but on any other branch?

If so, could you try to assign to you any issue on the main branch of your project, and confirm to me the behavior of the My issues page?

Thanks in advance for your help,
Claire

[JanetZ (Janet Zhao)]

@Claire_Villard

confirm that all the issues you assigned to you are not on the main branch of your project, but on any other branch?

Yes, The issue assigned are in other branch not in master branch .

Will update to you when we enable the master branch later.

[JanetZ (Janet Zhao)]

No error are showing on browser.

[Claire_Villard]

Hi,

As of today, the My Issues page shows only the issues assigned to you that belong to the main branches of your projects.
It is a known limitation, but still, it is misleading.
I got in touch internally with our product owners, to inform them of that behavior, in case we could rework that page to make it better.

Have a nice day,
Claire

[JanetZ (Janet Zhao)]

Thanks for your reply.

@Claire_Villard

ot in touch internally with our product owners, to inform them of that behavior, in case we could rework that page to make it better.

Have a nice day,
Claire

[JanetZ (Janet Zhao)]

After Master Branch Scan, lots of ticket are auto assign to developers, do you know why? It’s based on who is the last commit ?

[Claire_Villard]

Hi,

Absolutely, SonarCloud uses the author of the line of the issue and assigns it automatically to a matching SonarCloud account if one is found.

[JanetZ (Janet Zhao)]

Is any easyway to remove all the assignee by default?

[Claire_Villard]

Not that I’m aware of.
Since the initial issue has been explained, may I ask you to create new threads for new questions? This would really help future users to find answers to the same questions.