GitHub: You can't sign up because login 'username' is already used by an existing user

Hello @Justin_Allen

I have the same issue: User jmontoyaa trying to log in with github

Could you please help me? Thanks!

Hi!, Would you be so kind to have any updates? :slight_smile:

Hello @jmontoyaa we are investigating the issues individually. Once we have a solution we will contact you to retry in the coming days

@Justin_Allen Thanks a lot Justin!

I am seeing lots of threads asking this question and people asking if there is something they can do on their end to fix it. Do we just need to let someone (@Justin_Allen ?) know if this is happening?

Hey everyone!

First things first – this is definitely on our radar to find a long-term solution for and high on our priorities for this month.

Second – yes, getting in touch with @Justin_Allen (or more accurately, letting him getting in touch with you, because he needs to raise a PM) is the right way for us to collect more data and to work on restoring access.

Heya, Colin (thanks, mate!) pointed me here to get some help! I also can’t login into SonarCloud with my GitHub account :frowning:

My GitHub account is g0dkar (Rafael Lins) · GitHub (as pointed on a previous thread, this was probably caused by a previous login thru my GitLab account: Rafael Lins · GitLab)

Can you help @Justin_Allen ? Thanks a lot even if not ^^

Hi @Justin_Allen Would you be able to have a look at my account? My GitHub account is kevto. Thanks in advance!

Thank you Colin and good luck with finding a solution!

Same issue: benjaminliugang

Hello to any newcomers to this topic.

While from September - early December we were able to ofix some individual cases to help users login – we won’t be able to do that for the rest of the year and are planning to resolve this (for anyone facing this issue with login) in January.

We apologize for the inconvenience.

@Colin it’s February and I am having this issue with my GitHub account (dknoodle). Is there another way to fix this and/or can someone correct it for me, please? I am trying to create a new Organization and will be adding about a dozen repos and 20+ developers with a new subscription if I can get this fixed.

Hey everyone!

I’m really, very happy to let you know that our team has solved the login issue for 97.5% of the affected logins.

There are still a handful of users who will face an issue on login that we could not easily fix, that we will fix on request. If you still face any issue on login that results in the following message:

Reason: You can’t sign up because login ‘<login>’ is already used by an existing user.

Please don’t hesitate to respond to this thread. I have already reached out to some folks on this thread who will need some extra work to restore access.

I’m having the same issue when logging in with Azure DevOps

You’re not authorized to access this page.

Reason: You can’t sign up because login ‘andrew.waite@amido.com’ is already used by an existing user.

It appears I have used my GitHub account previously and they use the same email address.

What are the options? Ideally I’d like to use the Azure DevOps (Azure AD) login.

Hi, I have a same issue with account ‘jasofalcon’ (github login)
I was granted access by our organization to sonar cloud but i am unable to join. Can you let me know when can I expect this to be resolved?

@Colin

I still have this problem. Nice to know that i’m part of the 2.5 procent.

Reason: You can’t sign up because login ‘theonlyroboboro’ is already used by an existing user.

1 Like

Hello @Colin , my user is also with this exact problem, can any dev please help me ?

You're not authorized to access this page.

Reason: You can't sign up because login 'PauloGaldo' is already used by an existing user.

@Colin @Justin_Allen It seems I’m also a part of the 2.5% that are still unaided by this fix. Could you please assist?

Experiencing same issue: ‘jpl154’

Hello @Colin,
I have a same issue with account ‘diegomfloripa’ (github login)

Hi @Colin I still have that issue. My Github user is “pKorsholm”

Thanks in advance