GitHub user synchronisation is not working

We’re currently running a trial with SonarCloud and GitHub integration. Everything works ok except the automatic user synchronisation. We have ~20 users in our GitHub organization, none of them is synchronized. There is only one admin user…

Is this a limitation specific to a trial?


Hi Janno,

Welcome to the community!

There aren’t restrictions on the trial except for the time limit. I’m referring this to the team for a deeper look.


Hello @jjarv,

Are the users you expected to see in your SonarCloud organization, already logged to the SonarCloud at least once? Once they log in, you can re-enable the synchronization and they should be added to the organization.