Can not log in / create account using Azure DevOps

(Johannes Bertens) #1

Trying to create an account on SonarQube online, I get the following message:

Sign in

Sorry, but we’re having trouble signing you in.

AADSTS50020: User account ‘@.nl’ from identity provider ‘live.com’ does not exist in tenant ‘SonarSource’ and cannot access the application ‘0cd6ff8b-c8a8-4ab6-8f60-516f5bc5354a’(Sonarcloud) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

(removed the specific account)

It is a user-created Microsoft account we use for our (Company) Azure DevOp.

(Johannes Bertens) #2

Request Id: c17330f6-bb9e-4a2d-a106-a2422b623500

Correlation Id: 3a2a7a0b-0ab5-4bf7-9910-90a83605f158

Timestamp: 2019-03-22T12:03:50Z

Message: AADSTS50020: User account ‘’ from identity provider ‘live.com’ does not exist in tenant ‘SonarSource’ and cannot access the application ‘0cd6ff8b-c8a8-4ab6-8f60-516f5bc5354a’(Sonarcloud) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Advanced diagnostics: Disable

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Added some more information.

(Julien Lancelot) #3

Hi @JohannesBertens,

Unfortunately, some accounts are not supported to authenticate on SonarCloud.
It’s a known issue, but we don’t have any ETA to give you about when it will be fixed.

Sorry for the troubles.

Regards,
Julien Lancelot