Assistance transferring SonarQube Server license ownership

SonarQube Cloud
1

Hello,

I’m reaching out because we’re trying to regain access to our company’s SonarQube Server license.

The license was previously managed by a former employee who has left the company, and we no longer have access to the account associated with the license.

Our renewal specialist confirmed that our SonarQube Server Developer Edition 100K LOCs license is active until 01/01/2027 and advised us to contact support through this forum for assistance.

Could you please help us:

  • Transfer the license/account ownership to a current employee or company email address.
  • Recover access to the license management portal.
  • Let us know if any documentation or proof of ownership is required.

We can provide our company details and any additional information privately if needed.

Thank you for your assistance.

Best regards,

2

Hi @viniMatos,

Thanks for reaching out. License ownership transfers aren’t something we can handle through the community forum, for this you’ll need to go through our Sales Admin team directly.

In order to do that, please reach out to them via email to contact@sonarsource.com and confirm the following:

  • Are you referring to SonarQube Server or SonarQube Cloud?
  • You have an active license for SonarQube Server until 01/01/27 as you mentioned, but I don’t see a record of a license for SonarQube Cloud (this post was posted in the SonarQube Cloud section of the forum)

If you are referring to getting admin access to your SonarQube Server instance, you can follow these instructions in our documentation: Restoring administrator access to SonarQube Server.

Best regards,

Stevan