User unable to login to sonarqube; error "user already exists"

SonarQube
1

User unable to login to Sonarqube after the password change. We tried multiple ways but not positive. When we checked in logs, we are can see that user already exists. Screenshot attached.

Please help us for the resolution.

Thanks

InkedSonarqube_e4290d_cropped
InkedSonarqube_e4290d_cropped1896×162 62.5 KB

2

Hi,

Welcome to the community!

Where was this user’s password changed? In LDAP or SonarQube?

Can you check the results of [your SonarQube URL]/api/users/search to see if this user’s value’s look out of line with those of other users?

 
Ann

3

Hey Ann Campbell,

The password was changed in LDAP.
I checked in api/users, all the values looks some as other users.

Thanks

8

Hi,

I’m out of my depth, so I’ve flagged this for more expert attention. Hopefully they’ll be along soon.

 
Ann

9

Hey Ann Campbell,
We tried working around. Sonaqrube user login is case sensitive. After matching the case, user is able to login.
Thank you for all the support.

-Ramya

2 Likes
10

Hi Ramya,

Thanks for the follow-up. That’s a great reminder for me!

 
Ann