Unexpected Error when Synchronizing with GitHub users

SonarQube Cloud
1

Hello,

I am trying to synchronize users from GitHub into SonarQube. I am met with “An unexpected error”

The problem is as follows:

  • I log into the SonarQube cloud (I am an admin to the SonarQube and GitHub organization)

  • I go to the organization->members

  • I click the following “Configure” button:

  • I then click “Automatically sync with GitHub”:

  • After clicking “Save” I get the error “An unexpected error occurred. Please try again later”

  • After inspecting the error I see that it is a 500 exception on the https://sonarqube.us/api/organizations/set_members_sync endpoint. See screenshot:

    image
    image1588×659 94.1 KB

Any thoughts?

Thanks!

Steve

4

Hi @sdwyer20,

I’ve checked the backend and identified the failing request, which appears to align with some other recent failures. I’ve escalated this as a potential incident and will update you on this thread as soon as I have more information!

7

We have identified the issue and are currently merging a PR to resolve it. Thank you again for bringing this to our attention. We’ll update you once the fix has been deployed!

8

Hey @sdwyer20

The fix should be deployed now. Can you give it another try?

12

Hi Colin, Yes, that seemed to have worked. Thank you very much!!!