Unable to log in on Sonarqube LTS (7.9.3 - build 33349)

After restarting sonarqube server today, we can no longer login into sonarqube through LDAP. Since no configuration was changed in almost 6 months, couldn’t be a configuration issue on LDAP. Then I went to check out the logs for errors and no error was found.

Only logs printed when trying to authenticate is on access.log, precisely this output:

127.0.0.1 - - [09/Jul/2020:13:55:55 -0300] "GET /sessions/new HTTP/1.1" 200 - "http://my-sonarqube-dns/about" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFM"
127.0.0.1 - - [09/Jul/2020:13:55:55 -0300] "GET /api/l10n/index?locale=en-US&ts=2020-07-09T16%3A41%3A37%2B0000 HTTP/1.1" 304 - "http://my-sonarqube-dns/sessions/new" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFN"
127.0.0.1 - - [09/Jul/2020:13:55:55 -0300] "GET /api/navigation/global HTTP/1.1" 200 760 "http://my-sonarqube-dns/sessions/new" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFO"
127.0.0.1 - - [09/Jul/2020:13:55:55 -0300] "GET /api/users/identity_providers HTTP/1.1" 200 24 "http://my-sonarqube-dns/sessions/new" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFP"
127.0.0.1 - - [09/Jul/2020:13:55:57 -0300] "POST /api/authentication/login HTTP/1.1" 200 - "http://my-sonarqube-dns/sessions/new" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFQ"
127.0.0.1 - - [09/Jul/2020:13:55:57 -0300] "GET / HTTP/1.1" 200 - "http://my-sonarqube-dns/sessions/new" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFR"
127.0.0.1 - - [09/Jul/2020:13:55:57 -0300] "GET /api/l10n/index?locale=en-US&ts=2020-07-09T16%3A41%3A37%2B0000 HTTP/1.1" 304 - "http://my-sonarqube-dns/" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFS"
127.0.0.1 - - [09/Jul/2020:13:55:57 -0300] "GET /api/users/current HTTP/1.1" 200 139 "http://my-sonarqube-dns/" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFT"
127.0.0.1 - - [09/Jul/2020:13:55:57 -0300] "GET /api/navigation/global HTTP/1.1" 200 760 "http://my-sonarqube-dns/" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFU"
127.0.0.1 - - [09/Jul/2020:13:55:57 -0300] "GET /apple-touch-icon-180x180.png HTTP/1.1" 200 6087 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFV"
127.0.0.1 - - [09/Jul/2020:13:55:57 -0300] "GET /api/languages/list HTTP/1.1" 200 517 "http://my-sonarqube-dns/" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFW"
127.0.0.1 - - [09/Jul/2020:13:55:57 -0300] "GET /api/settings/values?keys=sonar.lf.aboutText HTTP/1.1" 200 15 "http://my-sonarqube-dns/about" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFX"
127.0.0.1 - - [09/Jul/2020:13:55:57 -0300] "GET /api/components/search_projects?ps=1 HTTP/1.1" 200 267 "http://my-sonarqube-dns/about" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFY"
127.0.0.1 - - [09/Jul/2020:13:55:57 -0300] "GET /api/issues/search?resolved=false&facets=types&ps=1&additionalFields=_all HTTP/1.1" 200 - "http://my-sonarqube-dns/about" "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0" "AXM0dA/No+opnMQzAAFZ"

Don’t know if helps, bu our sonarqube is running on a AWS EKS environment. I think it may be a bug in the dockerhub image sonarqube:lts since it change a month ago.

Would be glad if someone could help me with this issue.

Hi,

Could you please set your logs in DEBUG mode, and send us the logs during authentication ?

Regards,
Julien Lancelot