Unable to add users

SonarQube 6.0 (Yup, I know, it’s old)

  • Trying to add user - no response when press “Create” button on Add User screen
  • Deleted old users in case it is a licensing issue - no effect
  • Tried both completely new login information and recycled login information from deleted accounts

We have SonarQube installed on an internally maintained server. As a medical device manufacturer, we have to validate all SW tools we use (which is why we don’t upgrade regularly, we have to re-validate every time).

System refuses to let us add a new user. Any ideas? Thanks!

Steve Small
Medica Corporation

So there’s not upgrading regularly and there’s… not upgrading for 6 years. :smiley: :person_shrugging:

This is a really, really old (and if I recall correctly, pretty unstable) version of SonarQube. I don’t think we’ll be able to help you troubleshoot. You may want to check your browser’s Dev tools (to see if there’s a failing request) and your SonarQube server’s /logs/ directory (if there’s an obvious failure it will be in web.log)


Please could add some console error or xhr error information when you trigg the error button ? ( press F12 and go in network section in debugger select xhr filter)

The js debugger will maybe help you to localize the error and resolve it.

best regards,