Regain access to account after changing company

SonarCloud
1
  • ALM used: GitHub
  • CI system used: GitHub Actions

I have same issue as: 74286 & 78423

Sorry, but we couldn’t verify your authorization to access this page.

When we tried, here’s what the provider said:

Your email does not match the one we have on record: ‘XXX@nciinc.com’. Please add this email and verify it on GitHub in order to regain access to the account

Please help!

2

My GitHub user/profile is brianfunk

3

Hi,

To be clear, are you trying to regain access to your SonarCloud account or to GitHub? Because we can’t help with the latter…

 
Ann

5

Yes of course this is for SonarCloud.

6

To be clear I have access to my GitHub account. I am trying to login to my SonarCloud account using GitHub authentication. I get the error posted above from SonarCloud when attempting to do this because my GitHub account is no longer associated with my previous company email. This is exact same issue that multiple people have had and I referenced those issue numbers. Please resolve.

8

Hi,

Thanks for the clarity. I know it seemed like a stupid question, but a lot of times the stupid questions need asking & I’m the one to do it. :smiley:

I’ve flagged this for team attention.

 
Ann

12

Hello @Brian_Funk.

I’ll be taking care of your issue.

Could you try to login once again with your Github account, please?

Keep me informed if if works.

Andrey

13

That worked - thank you!

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