How do I regain access after I change the email of my GitHub Account?

SonarCloud
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  • ALM used (GitHub, Bitbucket Cloud, Azure DevOps)
  • CI system used (Bitbucket Cloud, Azure DevOps, Travis CI, Circle CI
  • Scanner command used when applicable (private details masked)
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I no longer have access to my previous email (xorz57@protonmail.com) as it is now deleted.
Can you help me regain access? I couldn’t find a support email anywhere so I am writing this here.

Thanks for your time!

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Hi @xorz57 ,

What is the error message you are getting when trying to login?
And what is the name of your organization?

Thank you.
Alexander

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I clicked on Login with GitHub and I get this message:

image.png

I don’t remember my organization name as it has been a long time.
All I can tell you is that the At the time I was using sonar cloud my github account was using the xorz57@protonmail.com email address but now it is changed to xorz57@gmail.com and I no longer have access to the old email.

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Deleting that account and allowing me to make a new one using the same github account will be ok with me. You probably can see that this account has been unused for a long time

image.png

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Hello @xorz57

Thank you for the info.

Please try to login with your GitHub account again, now you should be able to do it.

1 Like
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Hi ,
I have the same issue with an old account @ nexmo.com
When I try to login now for my new company or my personal gmail, I get the same error
How can I delete my old one? Can you help me please?

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Thanks a lot!!! It now works!

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Good morning @kapekost

Could you please send you email, which was used previously, and organization name you were part of.

Thank you.
Alexander.

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Hi, sure
It must have been kostas.kapetanakis@nexmo.com
Organization Nexmo (formally) now Vonage, must have been nexmo though

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