Pull request decoration did not happen. Failed to access Bitbucket Server, the repository or the pull request

[cpuvvadi (Chandramouli Puvvadi)]

Must-share information (formatted with Markdown):

• which versions are you using (SonarQube, Scanner, Plugin, and any relevant extension)
  SonarQube - 8.4.2, Enterprise Edition
  Scanner - 4.10.0.19059
• what are you trying to achieve?
  I’m trying to do Pull Request Decoration
• what have you tried so far to achieve this
  I have done everything as per the document. till yesterday night everything is working fine including Pull Request decoration. But today morning when I check “Pull request decoration did not happen. Failed to access Bitbucket Server, the repository or the pull request” this warning is displaying.

Note: There are no warnings related to this in Build logs. This warning is displaying only on the SonarQube server.

Please help to resolve this issue.

Edit: After looking at ce.log logs in SonarQube server logs folder the following warning is displaying. But there is no further information.

2020.12.04 02:32:20 WARN ce[AXYqaa50xudeWOpTdEzp][c.s.C.D.A.F] Pull request decoration did not happen. Failed to access Bitbucket Server, the repository or the pull request: Unable to contact Bitbucket server

Pull_Request_Analysis_CI_173.log (1.1 MB)

[ganncamp (G Ann Campbell)]

Hi,

You say that until a night or two ago everything worked fine and suddenly there were problems contacting the server. So what we know is that the SonarQube-BitBucket integration was correctly configured. I have to ask: what changed or broke or glitched since that initial (correct!) configuration? Did your infra folks add a proxy? Move the BB server? Deactivate credentials or accounts?

 
Ann

[cpuvvadi (Chandramouli Puvvadi)]

Thank you @ganncamp, This is because of the network issue in our SonarQube installed server which blocked the outgoing requests.