Sorry, but “asap” isn’t in the community vocabulary. For that you’ll have to upgrade to paid support (and even then I think you’re looking at a 24h SLA). The rest of us mortals do take occasional days off.
If your interface is still showing your custom measure values as “pending” then it seems you haven’t analyzed the right project. If no project has a non-pending value then it’s not surprising to me that the metric doesn’t show up in non-admin dropdowns.
BTW, you appear to be using a rather old version of SonarQube. The current version is 8.0, and the current LTS is 7.9.1. You should upgrade at your earliest convenience.