Payment issue with VISA Corporate Card

SonarQube Cloud
1

Dear, I have paid plan for a while until the card was temporally suspended by the bank.
After fix the issue with the bank I want to start paying again the subscription and SonarCloud Tell me just update card information and the payment will be executed.
BUT I try with 4 different VISA Card and I got the same error in all the cases.
I called to CITI for 2 hours trying and trying they said that nothing is wrong from bank perspective.
I open several support cases looking for help en sonar and NOONE contact me. Awful Customer Experince.
Guy I want to pay you. Could you please HELP ME WITH THAT?
This is the error:

image
image519×501 43.3 KB

I tried with 3 different computers, 2 browsers (Chrome and Edge) also on Incognito mode
subscription Key:ab-inbev-las

7

Hey there.

Sorry to hear that you ran into some issues. After checking internally, it sounds like you’re now in touch with the right folks on our side – and it will be much easier to handle sensitive billing details by e-mail rather than a community forum.

Since you’re in touch with the right folks, I’ll close this thread.