Hi,
We are running into an issue of generating a PDF report from the Portfolio - when clicking on the Portfolio PDF Report button and selecting “Download as PDF” we get an error message “Failed - Server Problem”
I was wondering if some one has seen this issue before - we would like to provide a report to customer to assure them that the code is in good state
Thank you
Forgot to add the version: Version 8.4.0.35506
Nothing in the logs on the report failure
Hi, please look for errors in all files: sonar.log, web.log, and ce.log
Hi Pierre,
Thanks for the quick reply - I checked all the logs and I found some info on the report failing in the web.log
2020.07.23 13:27:44 ERROR web[][o.s.s.p.w.RootFilter] Processing of request /api/governance_reports/download?componentKey=DongGuan_war failed
java.lang.InternalError: java.lang.reflect.InvocationTargetException
at java.desktop/sun.font.FontManagerFactory$1.run(FontManagerFactory.java:86)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.desktop/sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:74)
at java.desktop/sun.font.SunFontManager.getInstance(SunFontManager.java:247)
at java.desktop/sun.font.FontDesignMetrics.getMetrics(FontDesignMetrics.java:265)
at java.desktop/java.awt.Font.getStringBounds(Font.java:2607)
at java.desktop/java.awt.Font.getStringBounds(Font.java:2517)
at org.jfree.chart.plot.SpiderWebPlot.drawLabel(SpiderWebPlot.java:1417)
at org.jfree.chart.plot.SpiderWebPlot.draw(SpiderWebPlot.java:1202)
at org.jfree.chart.JFreeChart.draw(JFreeChart.java:1286)
at org.jfree.chart.JFreeChart.createBufferedImage(JFreeChart.java:1453)
at org.jfree.chart.JFreeChart.createBufferedImage(JFreeChart.java:1434)
at org.jfree.chart.JFreeChart.createBufferedImage(JFreeChart.java:1419)
at com.sonar.governance.D.B.A(Unknown Source)
at com.sonar.governance.D.B.A(Unknown Source)
at com.sonar.governance.D.B.A(Unknown Source)
at com.sonar.governance.D.A.F.handle(Unknown Source)
at org.sonar.server.ws.WebServiceEngine.execute(WebServiceEngine.java:110)
at org.sonar.server.platform.web.WebServiceFilter.doFilter(WebServiceFilter.java:88)
at org.sonar.server.platform.web.MasterServletFilter$GodFilterChain.doFilter(MasterServletFilter.java:139)
at org.sonar.server.platform.web.MasterServletFilter.doFilter(MasterServletFilter.java:108)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.sonar.server.platform.web.UserSessionFilter.doFilter(UserSessionFilter.java:88)
at org.sonar.server.platform.web.UserSessionFilter.doFilter(UserSessionFilter.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.sonar.server.platform.web.CacheControlFilter.doFilter(CacheControlFilter.java:76)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.sonar.server.platform.web.SecurityServletFilter.doHttpFilter(SecurityServletFilter.java:76)
at org.sonar.server.platform.web.SecurityServletFilter.doFilter(SecurityServletFilter.java:48)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.sonar.server.platform.web.RedirectFilter.doFilter(RedirectFilter.java:58)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.sonar.server.platform.web.RequestIdFilter.doFilter(RequestIdFilter.java:66)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.sonar.server.platform.web.RootFilter.doFilter(RootFilter.java:62)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:109)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
at ch.qos.logback.access.tomcat.LogbackValve.invoke(LogbackValve.java:256)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:615)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1627)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.lang.reflect.InvocationTargetException: null
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)
at java.desktop/sun.font.FontManagerFactory$1.run(FontManagerFactory.java:84)
... 62 common frames omitted
Caused by: java.lang.NullPointerException: null
at java.desktop/sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1262)
at java.desktop/sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:225)
at java.desktop/sun.awt.FontConfiguration.init(FontConfiguration.java:107)
at java.desktop/sun.awt.X11FontManager.createFontConfiguration(X11FontManager.java:719)
at java.desktop/sun.font.SunFontManager$2.run(SunFontManager.java:367)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.desktop/sun.font.SunFontManager.<init>(SunFontManager.java:312)
at java.desktop/sun.awt.FcFontManager.<init>(FcFontManager.java:35)
at java.desktop/sun.awt.X11FontManager.<init>(X11FontManager.java:56)
... 67 common frames omitted
Please let me know if this helps figuring the issue out
Which JDK version are you using to execute SonarQube?
Hi Pierre,
We are running the following java version
root@US3AZSonarQube01:/home/devopsadmin# java -version
java version “1.8.0_181”
Java™ SE Runtime Environment (build 1.8.0_181-b13)
Java HotSpot™ 64-Bit Server VM (build 25.181-b13, mixed mode)
root@US3AZSonarQube01:/home/devopsadmin#
Please let me know if anything else is required
Thanks
Hi, SonarQube 8.x is not comptable with jdk 8. It’s not possible that you are using this version of Java.
Sorry I checked the wrong thing - we are using JDK-11.0.2
Thanks
Hi,
Any updates on this issue? - Will it be fixed in the new version ?
Thanks
Hi @jovanon ,
what distribution are you using?
java.desktop/sun.awt.FontConfiguration.getVersion
it could be that you are missing some native packages that are needed in order to render the pdf report. something like fontconfig , ttf-dejavu and libfreetype1
Hi Tobias,
I am not sure what you mean by this - Linux dist ?
If I check under system there is a green check mark beside Official Distribution
Please clarify …
Thank you very much
Yeah i ment linux distribution
sorry for the confusion 
here we go
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 17.10
Release: 17.10
Codename: artful
ehm this release is eol since 2 years… can you even install anything on this system? i think the repositorys from canonical are already down right? how did you install java 11 on this system?
We upgraded LInux OS to
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04.5 LTS
Release: 18.04
Codename: bionic
And we still have the same issue
Any suggestions on how to fix this ?
Thank you
Nenad
Have you tried installing the packages that i recommended?
Hi @Tobias_Trabelsi,
Is there a way to report security bugs in SonarQube, possibly getting a CVE ID for the same?
Hi @ideaengine007 ,
you can find our security disclosure policy here.
Thanks for the interest and being responsible with disclosing possible vulnerabilities, but please do not hijack threads 
I installed 2 out of the 3 packages suggested above ( could not fine libfreetype1 - seems like its an old package ) and I am still getting the same error…
Are u able to reproduce this issue on your end ?
Thanks
sadly no. i have just installed a fresh ubuntu 18.04 vm, installed unzip and openjdk-11-jre, connected the database and i could download a portfolio report.
The two last ideas i have would be to: