Issues with generating PDF Report from the portfolio

jovanon · July 23, 2020, 12:59pm

Hi,

We are running into an issue of generating a PDF report from the Portfolio - when clicking on the Portfolio PDF Report button and selecting “Download as PDF” we get an error message “Failed - Server Problem”

I was wondering if some one has seen this issue before - we would like to provide a report to customer to assure them that the code is in good state

Thank you

jovanon · July 23, 2020, 1:02pm

Forgot to add the version: Version 8.4.0.35506
Nothing in the logs on the report failure

pierreguillot · July 23, 2020, 1:12pm

Hi, please look for errors in all files: sonar.log, web.log, and ce.log

jovanon · October 15, 2020, 3:45am

Hi Pierre,

Thanks for the quick reply - I checked all the logs and I found some info on the report failing in the web.log

2020.07.23 13:27:44 ERROR web[][o.s.s.p.w.RootFilter] Processing of request /api/governance_reports/download?componentKey=DongGuan_war failed
java.lang.InternalError: java.lang.reflect.InvocationTargetException
        at java.desktop/sun.font.FontManagerFactory$1.run(FontManagerFactory.java:86)
        at java.base/java.security.AccessController.doPrivileged(Native Method)
        at java.desktop/sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:74)
        at java.desktop/sun.font.SunFontManager.getInstance(SunFontManager.java:247)
        at java.desktop/sun.font.FontDesignMetrics.getMetrics(FontDesignMetrics.java:265)
        at java.desktop/java.awt.Font.getStringBounds(Font.java:2607)
        at java.desktop/java.awt.Font.getStringBounds(Font.java:2517)
        at org.jfree.chart.plot.SpiderWebPlot.drawLabel(SpiderWebPlot.java:1417)
        at org.jfree.chart.plot.SpiderWebPlot.draw(SpiderWebPlot.java:1202)
        at org.jfree.chart.JFreeChart.draw(JFreeChart.java:1286)
        at org.jfree.chart.JFreeChart.createBufferedImage(JFreeChart.java:1453)
        at org.jfree.chart.JFreeChart.createBufferedImage(JFreeChart.java:1434)
        at org.jfree.chart.JFreeChart.createBufferedImage(JFreeChart.java:1419)
        at com.sonar.governance.D.B.A(Unknown Source)
        at com.sonar.governance.D.B.A(Unknown Source)
        at com.sonar.governance.D.B.A(Unknown Source)
        at com.sonar.governance.D.A.F.handle(Unknown Source)
        at org.sonar.server.ws.WebServiceEngine.execute(WebServiceEngine.java:110)
        at org.sonar.server.platform.web.WebServiceFilter.doFilter(WebServiceFilter.java:88)
        at org.sonar.server.platform.web.MasterServletFilter$GodFilterChain.doFilter(MasterServletFilter.java:139)
        at org.sonar.server.platform.web.MasterServletFilter.doFilter(MasterServletFilter.java:108)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.UserSessionFilter.doFilter(UserSessionFilter.java:88)
        at org.sonar.server.platform.web.UserSessionFilter.doFilter(UserSessionFilter.java:72)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.CacheControlFilter.doFilter(CacheControlFilter.java:76)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.SecurityServletFilter.doHttpFilter(SecurityServletFilter.java:76)
        at org.sonar.server.platform.web.SecurityServletFilter.doFilter(SecurityServletFilter.java:48)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.RedirectFilter.doFilter(RedirectFilter.java:58)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.RequestIdFilter.doFilter(RequestIdFilter.java:66)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.sonar.server.platform.web.RootFilter.doFilter(RootFilter.java:62)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.apache.catalina.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:109)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
        at ch.qos.logback.access.tomcat.LogbackValve.invoke(LogbackValve.java:256)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
        at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:615)
        at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
        at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)
        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1627)
        at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.lang.reflect.InvocationTargetException: null
        at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
        at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
        at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
        at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)
        at java.desktop/sun.font.FontManagerFactory$1.run(FontManagerFactory.java:84)
        ... 62 common frames omitted
Caused by: java.lang.NullPointerException: null
        at java.desktop/sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1262)
        at java.desktop/sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:225)
        at java.desktop/sun.awt.FontConfiguration.init(FontConfiguration.java:107)
        at java.desktop/sun.awt.X11FontManager.createFontConfiguration(X11FontManager.java:719)
        at java.desktop/sun.font.SunFontManager$2.run(SunFontManager.java:367)
        at java.base/java.security.AccessController.doPrivileged(Native Method)
        at java.desktop/sun.font.SunFontManager.<init>(SunFontManager.java:312)
        at java.desktop/sun.awt.FcFontManager.<init>(FcFontManager.java:35)
        at java.desktop/sun.awt.X11FontManager.<init>(X11FontManager.java:56)
        ... 67 common frames omitted

Please let me know if this helps figuring the issue out

pierreguillot · July 24, 2020, 9:11am

Which JDK version are you using to execute SonarQube?

jovanon · July 24, 2020, 12:18pm

Hi Pierre,

We are running the following java version

root@US3AZSonarQube01:/home/devopsadmin# java -version
java version “1.8.0_181”
Java™ SE Runtime Environment (build 1.8.0_181-b13)
Java HotSpot™ 64-Bit Server VM (build 25.181-b13, mixed mode)
root@US3AZSonarQube01:/home/devopsadmin#

Please let me know if anything else is required

Thanks

pierreguillot · July 24, 2020, 12:34pm

Hi, SonarQube 8.x is not comptable with jdk 8. It’s not possible that you are using this version of Java.

jovanon · July 24, 2020, 12:47pm

Sorry I checked the wrong thing - we are using JDK-11.0.2

Thanks

jovanon · August 18, 2020, 1:11pm

Hi,

Any updates on this issue? - Will it be fixed in the new version ?

Thanks

Tobias_Trabelsi · August 18, 2020, 1:25pm

Hi @jovanon ,

what distribution are you using?

java.desktop/sun.awt.FontConfiguration.getVersion

it could be that you are missing some native packages that are needed in order to render the pdf report. something like fontconfig , ttf-dejavu and libfreetype1

jovanon · August 19, 2020, 5:05pm

Hi Tobias,

I am not sure what you mean by this - Linux dist ?

If I check under system there is a green check mark beside Official Distribution

Please clarify …

Thank you very much

Tobias_Trabelsi · August 19, 2020, 5:06pm

Yeah i ment linux distribution

sorry for the confusion

jovanon · August 19, 2020, 5:07pm

here we go

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 17.10
Release: 17.10
Codename: artful

Tobias_Trabelsi · August 19, 2020, 8:36pm

ehm this release is eol since 2 years… can you even install anything on this system? i think the repositorys from canonical are already down right? how did you install java 11 on this system?

jovanon · August 27, 2020, 7:19pm

We upgraded LInux OS to

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04.5 LTS
Release: 18.04
Codename: bionic

And we still have the same issue

Any suggestions on how to fix this ?

Thank you

Nenad

Tobias_Trabelsi · August 28, 2020, 5:52am

Have you tried installing the packages that i recommended?

ideaengine007 · August 28, 2020, 7:08am

Hi @Tobias_Trabelsi,

Is there a way to report security bugs in SonarQube, possibly getting a CVE ID for the same?

Tobias_Trabelsi · August 28, 2020, 7:22am

Hi @ideaengine007 ,

you can find our security disclosure policy here.
Thanks for the interest and being responsible with disclosing possible vulnerabilities, but please do not hijack threads

jovanon · August 31, 2020, 12:56pm

I installed 2 out of the 3 packages suggested above ( could not fine libfreetype1 - seems like its an old package ) and I am still getting the same error…

Are u able to reproduce this issue on your end ?

Thanks

Tobias_Trabelsi · August 31, 2020, 2:40pm

sadly no. i have just installed a fresh ubuntu 18.04 vm, installed unzip and openjdk-11-jre, connected the database and i could download a portfolio report.

The two last ideas i have would be to:

install java again including all dependencies via apt
start from scratch on your vm (data is stored on the database)