Bugs are not showing in my sonar cloud UI

Template for a good new topic, formatted with Markdown:

  • ALM use: Bitbucket Cloud
  • CI system used: Bitbucket Cloud
  • Scanner command used when applicable (private details masked)
  • Languages of the repository: c#
  • Only if the SonarCloud project is public, the URL: priate
  • Error observed (wrap logs/code around with triple quotes ``` for proper formatting)
    no error
    but sonar cloud report in bitbucket shows 1 bug, when I click overview and try and view the report in sonar cloud UI, no bugs are shown. the overview in sonar cloud UI also shows 1 bug, but I can’t see details on the bug to know how to fix it.
  • Steps to reproduce
    Run sonar cloud report
    See bug count greater than one
    Go to sonar cloud UI and click bugs to get details on bug
    no bugs shown
  • Potential workaround
    no workaround

Hey there.

Thanks for the report.

On the Summary tab of the project/branch in question, does it also show that there’s 1 bug?

Yes it does, shows on summary page but can’t find details on what the bug actually is

Hi @Tom_Wilson

Sorry for making you wait so long.

The problem seems to be a synchronisation issue as the two value is provided by 2 different subsystems of us.
The main idea to resolve this issue is to run a new analysis. The new run should resynchronize between components.
Could you please give it a try and please let me know if the issue still exists?

Thanks,
Csaba

I’m not understanding what you are asking? I’ve re-run analysis multiple times, this is happening on every single PR and main branch analysis, so things never work and always seem to be out of sync. Re-running does not resolve the issue.

Thank you for confirming that the issue is not resolved by re-running the analysis. We are investigating what is causing the misalignment but we could not localise the source of it yet. I will keep you posted.

HI @Tom_Wilson

We have tried to validate using our support team’s admin right what you saw in your projects. We could see bugs in the overview page on SonarCloud UI and after selecting the bugs we could see they are listed. Without selection navigating to the issues tab, we were able to see all the issues of the project.

Is the issue affecting everyone in the organisation or is it maybe a limited set of users? Is the issue still present on both opening the overview and Bitbucket review?

it was a permission issue :exploding_head:, thanks so much for helping with this

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