Azure AD SCIM/SAML issues with SonarQube Enterprise

Must-share information (formatted with Markdown):

  • which versions are you using: SonarQube Server v10.6 (92116) (I know, I know, trying to schedule an upgrade, will probably switch to the 2025 LTA)
  • how is SonarQube deployed: zip
  • what are you trying to achieve: Some of our users are unable to log in. We suspect this is a casing issue.
  • what have you tried so far to achieve this:

We are attempting to solve our user login issues by setting the username/email address ToLower case in the SCIM provisioning and in the SAML claim. We made the configuration changes in SCIM but after forcing a re-sync, the email addresses are not changing in SonarQube. Do you have any suggestions on how we can force the username/email to update? Any logs that could be provided to help us discover why they are not updating?

Thanks