Adding user to organization appears broken (worked for me last week)

I’m admin for an organization using GitHub. I have automatic synchronization turned off. Last week, I was able to add a new user no problem…start typing in their name, tons of options show up in the pulldown, select the user I want.

Today, I try the same thing, but no matter what I type the pulldown does not auto populate with anything. There’s no button to forego the autopopulation even if I want to type the whole username in, so there’s no way to add my user.

In both the successful (last week) and unsuccessful cases, i was using a recent Firefox version. Today I tried Edge in case it was a browser issue, but no help.

For context, I can’t use automatic synchronization because I have outside collaborators in my GitHub project, and it won’t synchronize those.

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  • ALM used - Azure DevOps
  • CI system used -Azure DevOps

Hi Team,

I am trying to add new user to our organization. I have done this multiple times before but not sure what changed when I try to add a new user to our Organization, It is not recognizing the Id. What we can do in order to add the user?

Hey there.

As of quite recently (the last few days), an exact email match is required to find and add users.

Previously, the SonarCloud API allowed any SonarCloud user to read all SonarCloud user data. This created some GDPR concerns (first and last names were being returned as well), and we mitigated those concerns by requiring an exact e-mail match and hiding the name of the e-mail address owner.

Your feedback is welcome (good or bad).

Hi Colin,

Thanks, that did resolve my problem.

As for feedback, it did strike me as a bad practice that every single Github user would show up in the pulldown as I typed, so welcome the change there.

But it’s very confusing that for the list of users that is already in your org, the UI still shows their github user name (XXXX@github) but that name format isn’t accepted add a member. Would suggest you show emails in the current member list instead of the SC-provider specific names, to clarify expectations.

Best,
Jon

Thanks Colin, My issue got resolved

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