I’ve had a look into your issue and it is likely that someone else in your company might have setup an other sonarcloud organization with your azure devops organization.
Only one sonarcloud organization can be bound to the same azure devops organization.
“What surprises me is the name of the Sonar organization in the error message which is not exactly the same as our organization” => That’s the part that makes me say that, someone probably created another organization (with a similar name but not exactly the same) bound to your Azure Devops Org.
Do you mind checking in your company if someone already created a SonarCloud Organization bound to that specific Azure Devops Organization ?
What I find surprising is that on the error message the organization is not exactly the same, it is on this format:
The problem is that we are more than 5000 and it’s quite complicated to find out who created the extra organization
Isn’t there a way to deactivate the other organization? Do you have logs to know about sonar projects using this other organization of the same name?
Is there anyway to determine who the owner of this other organization is? Or to remove the binding to the other org?