3DS payment not working

I’ve been trying to sign up for sonar cloud but my 3ds payment is failing. I’ve reached the support through email, but I’ve been answered that I’m the only customer with problem and that I should find another way to pay. I’ve reached my bank and they affirmed that the validation attempt didn’t include the authorization code generated by 3ds. In the opera browser, the qr code doesn’t even load! The support affirmed it was a problem with the card, however, today we made a payment using 3DS abroad and it worked, however still sonar gives us the following error: image . Our bank confirmed that on their side everything is ok.

Hi @MatTerra,

Welcome to the Community Forum!

Thanks for reaching out and for the additional context. As discussed by email, we have raised a ticket with our payment provider to look into this and will keep you posted.

Best regards,
Luis