While Applying Developer Trial license getting error

SonarQube
1

Must-share information (formatted with Markdown):

  • which versions are you using (SonarQube, Scanner, Plugin, and any relevant extension)
    I was using SonarQube ID information
    Server ID: 8D11EB71-AXPsRAoVns6M_2mqRMLk
    Version: 8.4.1.35646
    Date: 2020-09-10
    It is developer edition trail license

  • what are you trying to achieve
    I got trail license, but when i am applying the trail license i am getting below error.

    License Error
    License Error1921×1081 110 KB

Can anyone help me to clear this error…

2

Hello,

Welcome to the SonarSource Community!

Make sure that you are pasting the entire license key into the field. If this does not correct, I suggest you take a look at /logs/web.log. If the issue is not apparent from the log output, you can zip and attach the log here so we can investigate further.

Brian

3

Thanks for the Quick response Brain Cipollone,
I am sure that i have copy and pasted the entire license key fully into the filed.
For the investigate i have attached the /logs/web.log file for your reference.web.log (17.7 KB)

Please check and let me know how to proceed further…

4

Attaching the entire log files for reference.logs.zip (9.7 KB)

5

Hello,

Are you by any chance using any of the cluster settings (ex. sonar.cluster.enable=true)? A clustered setup is only applicable for Data Center Edition and should be removed if you are running Developer Edition.

Brian

6

No I am not using cluster setting.

7

Hi Srini,

My only other thought is that something (permissions? virus scanner? disk space?) is preventing SonarQube from writing to the C drive. I see errors in the es.log that indicate file write issues and Elasticsearch is not functioning properly. I don’t think this is specific to applying your license or Developer edition.

If none of the above are the cause of your issue you can try the following:

  • Stop SonarQube
  • Remove the data/es6 folder (now it might be corrupted) and the content of the logs folder (to start with fresh logs)
  • Switch logs to DEBUG, use conf/sonar.properties to set the parameter sonar.log.level=DEBUG
  • Start SonarQube, and look at es.log. If you still see errors in there, stop it
  • Attach here the whole content of the logs folder

Cheers

Brian