User not allowed to authenticate with gitlab

SonarQube Server / Community Build
, ,
1

User that was working before suddenly can no longer login. Authentication works for some other users, but this specific user only gets this error message when trying to login.

image

  • which versions are you using:

Sonarqube: sonarqube-10.5.1.90531
Gitlab: 16.11

  • how is SonarQube deployed: zip

  • what are you trying to achieve: I want to make sure this specific user can login

  • what have you tried so far to achieve this:

I tried tailing the log files, but there is nothing. I’ve also tried google search “sonarqube gitlab Reason: You are not allowed to authenticate” and it didn’t give me any meaningful results.

EDIT: If I set logging level to DEBUG I get one line in web.log:

2024.08.07 14:52:27 DEBUG web[4b25a012-e33c-4ab3-87a9-da52265321b5][auth.event] login failure [cause|You are not allowed to authenticate][method|OAUTH2][provider|EXTERNAL|GitLab][IP|0:0:0:0:0:0:0:1|][login|]

But it complains about the same thing. “not allowed to authenticate” what could this mean? Why would the user not be allowed to authenticate?

2

Hi!

Can you confirm the user is able to authenticate with GitLab directly?

Best regards.

3

Yes I can confirm that.

Also I have admin rights on gitlab so I can impersonate that user. I get the same error when I try to login to sonarqube when impersonating that user.

4

Hi,

The message that’s showing up in your server log is coming from GitLab. I believe that’s why Antonio asked if the user could auth directly.

Since this was working, and - I assume - you didn’t change anything on the SQ side, I suppose this is something to take up with the GitLab admins…?

 
Ann

5

Sorry guys. I don’t know how I ended up fixing this. Might have been the issue with elasticsearch or something on the gitlab side.

I’m closing this topic.

1 Like
6

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.