Unable to perform any actions on Sonar Cloud Interface

SonarQube Cloud
1

I’m not able to perform any action on sonar cloud interface. Every backend call returns 500.

I’ve tried to logout and to use a anonymous navigation, but the same behavior occours.

Evidences:

  1. Search:
    image
    image1901×943 109 KB
  • Request from brownser console
    curl 'https://sonarcloud.io/api/components/suggestions?s=alquimia&recentlyBrowsed=3ed98d6b-0170-4e6e-a9e7-fcf954135411%2Cactions%2Cscafflater%2Cplat-eng-alquimia-entities-api%2C4fdad485-124c-459b-b4e2-5cbc983178cf%2Cjest-scafflater%2Csandb-pdd-poc-enviroments%2Cprodfin-motor-de-decisoes-aegis%2Carq-pdd-api-aws-info%2Cchicoribas_scafflater' \
  << headers removed >>
  • Error
    {"errors":[{"msg":"An unexpected error occurred. Please try again later."}]}

  1. Navigation from PR card from Github

    image
    image939×376 25 KB

    image
    image1916×959 214 KB

  • Request from Browser console

    curl 'https://sonarcloud.io/api/issues/search?pullRequest=910&s=FILE_LINE&resolved=false&ps=100&facets=cleanCodeAttributeCategories%2CimpactSoftwareQualities%2CimpactSeverities&componentKeys=3ed98d6b-0170-4e6e-a9e7-fcf954135411&organization=gboticario&additionalFields=_all' \
<<headers removed>>

  • Error of backend request

    {"errors":[{"msg":"An unexpected error occurred. Please try again later."}]}
2

Hey there.

Are you still facing this issue? It’s Monday morning and I can’t reproduce it.

3

Yes…

The issue still there:

image
image1916×955 126 KB

4

Hello,

Is there any news on this issue?

Thanks

5

Hey @chicoribas

We were able to get a clue on what’s going on – it looks like your organization has a huge number of groups (over 3,000), and this causes an error while searching.

I’m a bit confused as you mention you get the error even with anonymous access – are you sure it wasn’t another error – like authentication/authorization?

We should probably fix the error, and… I’m not sure this will happen tomorrow since having this many groups isn’t common.

That said – I really want to know if you know why your organization has so many groups. Is this new? Do other users in your org face the same issue?