Unable to connect to server

SonarQube Cloud
1

I am facing the below mention issue with window self hosted agent. I tried agent on window server 2012/2019, but every time we are getting same error.

Error is :- ##[error]14:57:47.723 Unable to connect to server. Please check if the server is running and if the address is correct. Url: 'https://sonarcloud.io/api/server/version’.

Please help me to get this resolved.

2

On our side SonarCloud is up and running!

Does your windows server have access to the public internet?

3

Thanks Colin for reply.

Yes, The server have the internet access.

hear the error logs-

##[error]14:57:47.723  Unable to connect to server. Please check if the server is running and if the address is correct. Url: 'https://sonarcloud.io/api/server/version'.
14:57:47.723  Unable to connect to server. Please check if the server is running and if the address is correct. Url: 'https://sonarcloud.io/api/server/version'.
##[error]14:57:47.723  An error occured while querying the server version! Please check if the server is running and if the address is correct.
14:57:47.723  An error occured while querying the server version! Please check if the server is running and if the address is correct.
##[error]14:57:47.723  Pre-processing failed. Exit code: 1
14:57:47.723  Pre-processing failed. Exit code: 1
##[error]The process 'F:\Azure pipeline self hosted agent\vsts-agent-win-x64-2.171.1\builds\_tasks\SonarCloudPrepare_14d9cde6-c1da-4d55-aa01-2965cd301255\1.40.2\classic-sonar-scanner-msbuild\SonarScanner.MSBuild.exe' failed with exit code 1
4

Thanks. I still find that really odd.

This is a very old version of the VSTS agent (June 2020). Is this the latest one you’re able to use? Which version of Azure DevOps is it associated with?

5

Thanks for coming back.

We tried with the latest agent vsts-agent-win-x64-3.230.0 but same issue.

Please suggest !!

6

I would start by trying to isolate whether it’s an issue with the Azure DevOps extension, or with overall connectivity to SonarCloud.

I would suggest running this Powershell both directly on the machine, and also as a part of your pipeline (using a task to run powershell)

invoke-webrequest https://sonarcloud.io/api/server/version