The request cannot be processed. Try again later error

SonarQube Server / Community Build
1

Hello,
We are getting “The request cannot be processed. Try again later.” popup error.

We have tried increasing request filtering up to 16KBs to no use (see attached).

  • which versions are you using: We are using SonarQube Server, running on a hyper-v vm, with IIS providing web functionality, version Enterprise Edition
    v2025.1 (102418) / Community Build, Scanner, Plugin, and any relevant extension)
  • how is SonarQube deployed: Zip installation
  • what are you trying to achieve: Provide access to affected users on a more reliable basis and avoid this issue in future
  • what have you tried so far to achieve this: Server restart, app pool recycle, web browser cache purge
    SQ_processed_issue
    SQ_processed_issue511×281 9.71 KB

    iis_sq_limits
    iis_sq_limits429×508 36 KB

Looking through the logs, I couldn’t find anything that would give guidance on what could be wrong. However, the web-browser console does contain following error:

web_ui_error_console
web_ui_error_console1222×578 88.9 KB

Below is the link in the error:

https://sonarqube.sefe.eu/api/measures/component?additionalFields=period%2Cmetrics&component=tr.dna.fota&metricKeys=accepted_issues%2Cnew_technical_debt%2Cnew_software_quality_maintainability_remediation_effort%2Chigh_impact_accepted_issues%2Cblocker_violations%2Csoftware_quality_blocker_issues%2Cbugs%2Cclasses%2Ccode_smells%2Ccognitive_complexity%2Ccomment_lines%2Ccomment_lines_density%2Cbranch_coverage%2Cnew_branch_coverage%2Cconditions_to_cover%2Cnew_conditions_to_cover%2Cconfirmed_issues%2Ccontains_ai_code%2Ccoverage%2Cnew_coverage%2Ccritical_violations%2Ccomplexity%2Cduplicated_blocks%2Cnew_duplicated_blocks%2Cduplicated_files%2Cduplicated_lines%2Cduplicated_lines_density%2Cnew_duplicated_lines_density%2Cnew_duplicated_lines%2Ceffort_to_reach_maintainability_rating_a%2Ceffort_to_reach_software_quality_maintainability_rating_a%2Cfalse_positive_issues%2Cfiles%2Cfunctions%2Cgenerated_lines%2Cgenerated_ncloc%2Csoftware_quality_high_issues%2Cinfo_violations%2Csoftware_quality_info_issues%2Cviolations%2Cprioritized_rule_issues%2Cline_coverage%2Cnew_line_coverage%2Clines%2Cncloc%2Clines_to_cover%2Cnew_lines_to_cover%2Csoftware_quality_low_issues%2Csoftware_quality_maintainability_issues%2Csoftware_quality_maintainability_rating%2Csqale_rating%2Cnew_software_quality_maintainability_rating%2Cnew_maintainability_rating%2Cnew_maintainability_rating_with_aica%2Cnew_software_quality_maintainability_rating_with_aica%2Cnew_maintainability_rating_without_aica%2Cnew_software_quality_maintainability_rating_without_aica%2Csoftware_quality_maintainability_rating_with_aica%2Csoftware_quality_maintainability_rating_without_aica%2Cmajor_violations%2Csoftware_quality_medium_issues%2Cminor_violations%2Cncloc_with_aica%2Cncloc_without_aica%2Cnew_accepted_issues%2Cnew_blocker_violations%2Cnew_software_quality_blocker_issues%2Cnew_bugs%2Cnew_code_smells%2Cnew_critical_violations%2Cnew_software_quality_high_issues%2Cnew_info_violations%2Cnew_software_quality_info_issues%2Cnew_violations%2Cnew_lines%2Cnew_software_quality_low_issues%2Cnew_software_quality_maintainability_issues%2Cnew_major_violations%2Cnew_software_quality_medium_issues%2Cnew_minor_violations%2Cnew_software_quality_reliability_issues%2Cnew_security_hotspots%2Cnew_software_quality_security_issues%2Cnew_vulnerabilities%2Copen_issues%2Cprojects%2Calert_status%2Creleasability_rating%2Creleasability_rating_with_aica%2Creleasability_rating_without_aica%2Csoftware_quality_reliability_issues%2Creliability_rating%2Csoftware_quality_reliability_rating%2Cnew_reliability_rating%2Cnew_software_quality_reliability_rating%2Cnew_reliability_rating_with_aica%2Cnew_software_quality_reliability_rating_with_aica%2Cnew_reliability_rating_without_aica%2Cnew_software_quality_reliability_rating_without_aica%2Creliability_rating_with_aica%2Csoftware_quality_reliability_rating_with_aica%2Csoftware_quality_reliability_rating_without_aica%2Creliability_rating_without_aica%2Creliability_remediation_effort%2Csoftware_quality_reliability_remediation_effort%2Cnew_reliability_remediation_effort%2Cnew_software_quality_reliability_remediation_effort%2Creopened_issues%2Csecurity_hotspots%2Csecurity_hotspots_reviewed%2Cnew_security_hotspots_reviewed%2Csoftware_quality_security_issues%2Csoftware_quality_security_rating%2Csecurity_rating%2Cnew_software_quality_security_rating%2Cnew_security_rating%2Cnew_security_rating_with_aica%2Cnew_software_quality_security_rating_with_aica%2Cnew_software_quality_security_rating_without_aica%2Cnew_security_rating_without_aica%2Csoftware_quality_security_rating_with_aica%2Csecurity_rating_with_aica%2Csecurity_rating_without_aica%2Csoftware_quality_security_rating_without_aica%2Csecurity_remediation_effort%2Csoftware_quality_security_remediation_effort%2Cnew_software_quality_security_remediation_effort%2Cnew_security_remediation_effort%2Csecurity_review_rating%2Cnew_security_review_rating%2Cnew_security_review_rating_with_aica%2Cnew_security_review_rating_without_aica%2Csecurity_review_rating_with_aica%2Csecurity_review_rating_without_aica%2Cskipped_tests%2Csqale_rating_with_aica%2Csqale_rating_without_aica%2Cstatements%2Csqale_index%2Csoftware_quality_maintainability_remediation_effort%2Csqale_debt_ratio%2Csoftware_quality_maintainability_debt_ratio%2Cnew_software_quality_maintainability_debt_ratio%2Cnew_sqale_debt_ratio%2Cuncovered_conditions%2Cnew_uncovered_conditions%2Cuncovered_lines%2Cnew_uncovered_lines%2Ctest_execution_time%2Ctest_errors%2Ctest_failures%2Ctest_success_density%2Ctests%2Cvulnerabilities

We would appreciate an y help or guidance on how to fix this issue further

Best Regards,
Mikhail R

2

Hi Mikhail,

You explicitly mention having IIS in the middle here. It makes me wonder if the 400 is coming from SonarQube itself or from IIS in the middle. Can you check your $SONARQUBE-HOME/logs/access.log to see if the request reaches SonarQube & it’s SonarQube returning a 400?

 
Thx,
Ann

3

Hello Ann,
Thank you for replying.

Below are the access logs that correlate to accessing Measures page. I have replaced the IP with the classic 127.0.0.1

There isn’t anything I can see here, but I would appreciate any input from your side.

Best Regards,
Mikhail R.

127.0.0.1 - - [04/Apr/2025:10:28:15 +0100] "GET /component_measures?id=tr.dna.fota HTTP/1.1" 200 - "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "0a82bf7e-6516-4cbb-87fd-f5c9f3361e5f" 137
127.0.0.1 - - [04/Apr/2025:10:28:15 +0100] "GET /api/navigation/global HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "b9e5db81-4370-48e9-8e00-8d5972e9b685" 152
127.0.0.1 - - [04/Apr/2025:10:28:15 +0100] "GET /api/l10n/index?locale=en-GB HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "5a0da0ff-4d32-4b1a-a710-f541a900e559" 32
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/features/list HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "dfa7df7d-5fb2-4b5b-8441-88f9cfa322fc" 20
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/users/current HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "23109e01-3b15-416f-8a81-56b70e69d016" 39
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/languages/list HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "915edf52-a646-4903-8db8-0e30a67efbec" 3
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/rules/app HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "d259ceae-af0f-4609-8884-c0f3b3ff1420" 9
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/settings/values?keys=sonar.announcement.displayMessage%2Csonar.announcement.message HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "feb9265a-95d1-4f0d-b878-b3531c3699a8" 9
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/system/upgrades HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "12408815-bc51-4382-81ba-cc53cbea0e9a" 4
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/new_code_periods/show? HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "c810defd-f92f-4362-852a-737936f46dc8" 4
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/v2/fix-suggestions/service-info/subscription-type HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "47185526-e5e4-45dc-b5c9-530a3875b0d5" 3
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/metrics/search?ps=500 HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "28a69c09-9b73-4f76-ad39-04e6ada05903" 13
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/editions/show_license HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "e87c9ffd-6a95-4964-ae0a-dc53c2b1e2c8" 13
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/v2/clean-code-policy/mode HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "9a0e13af-6fd8-4892-a77c-320828b13516" 4
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/components/show?component=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "02912d11-0162-43f3-8f12-4cae9d7f1a53" 10
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/navigation/component?component=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "18683437-d89c-445d-9229-4ad01172ea6f" 14
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/settings/values?keys=sonar.ai.suggestions.enabled HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "8c2d5e8d-00dd-492e-860a-9bce87271b86" 21
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/new_code_periods/show?project=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "c9cf1c89-00ab-4637-89a6-6106f900ef36" 8
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/project_pull_requests/list?project=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "95897cbb-4b53-4ff6-bfba-9cb5e4d62d61" 8
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/project_branches/list?project=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "4f6d9d2b-1124-4cfb-8dce-59d52c162600" 11
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/ce/component?component=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "2c5f7150-2426-4bc7-9b47-7eb231146273" 13
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/project_pull_requests/list?project=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "2e7e96e1-4ebe-4095-ade0-88415f1ada42" 5
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/project_branches/list?project=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "4b3b21e7-a6c2-429f-9d71-1a724ec58ad1" 7
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/alm_settings/get_binding?project=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "67638bff-1cf3-4240-a8fd-456776f27a6c" 6
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/measures/component?component=tr.dna.fota&metricKeys=security_rating HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "5c37fa45-7c67-4b22-87be-d778050aab32" 9
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/measures/component?component=tr.dna.fota&metricKeys=software_quality_security_rating HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "33ec20a3-07ac-4a2a-ad60-d08b4ff9def7" 9
127.0.0.1 - - [04/Apr/2025:10:28:25 +0100] "GET /api/developers/search_events?projects=tr-opsopt-mvc&from=2025-04-02T15%3A48%3A24%2B0100 HTTP/1.1" 200 - "-" "SonarQube for IDE (SonarLint) - Visual Studio 8.14.0.12562 - Visual Studio Enterprise 2022 17.13.0" "e78f46ee-3a96-4d10-b875-65e9750bd9d7" 13
127.0.0.1 - - [04/Apr/2025:10:28:30 +0100] "GET /api/settings/values?keys=sonar.ai.suggestions.enabled HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "3f9a8046-1d1a-4133-a3a5-963d5a61440e" 5
127.0.0.1 - - [04/Apr/2025:10:28:30 +0100] "GET /api/v2/fix-suggestions/service-info/subscription-type HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "16540330-0069-4052-8ebc-2ceb50d5106f" 3
127.0.0.1 - - [04/Apr/2025:10:28:30 +0100] "GET /api/project_pull_requests/list?project=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "6b481447-09cb-4b7e-86b0-636c5dafd138" 6
127.0.0.1 - - [04/Apr/2025:10:28:30 +0100] "GET /api/project_branches/list?project=tr.dna.fota HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "68ce64af-5ba6-4fc9-b058-fceb94cd24be" 8
4

Hi Mikhail,

Without knowing the date/time of your UI tests, this log doesn’t help me much. Except that I can see that every request here has a 200 (success) response code…

I would expect you to test the page and concurrently check the access log to see if the request shows up there. If it doesn’t then we can be pretty confident that something in the middle is interfering.

 
Ann

5

Hello Anna,
My apologies for a lack of reply.

I have misread your previous update.

That’s the thing, there is nothing else in the logs. The replication of the issue happened exactly in this time frame.

I am trying to access measure page (link in the logs). And the log content related to the activity does not change on a higher logging level.

Could it be due to the fact Measure page is empty?

Best Regards,
Mikhail R.

6

Hi Mikhail,

Does your call show up in the access log?

 
Ann

7

Hello Anna,
Yeah, below are excerpt from the logs above. This is exactly my attempt to access the page.

127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/measures/component?component=tr.dna.fota&metricKeys=security_rating HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "5c37fa45-7c67-4b22-87be-d778050aab32" 9
127.0.0.1 - - [04/Apr/2025:10:28:16 +0100] "GET /api/measures/component?component=tr.dna.fota&metricKeys=software_quality_security_rating HTTP/1.1" 200 - "https://sonarqube/component_measures?id=tr.dna.fota" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36" "33ec20a3-07ac-4a2a-ad60-d08b4ff9def7" 9

Apologies, I realized how confusing that that batch of logs looks if you do not know exact links.

Best Regards
Mikhail R.

8

Hi,

Both of those log lines show a 200 status, meaning they were successful. That tells me the problem lies between SonarQube and the client. You should talk to your network folks.

 
Ann