Portfolio Executive Reports are not sent via SMTP

SonarQube Server / Community Build
1

SonarQube Enterprise 10.3.0.82913 deployed via zip

Users are not receiving the daily Portfolio report via email. SMTP is configured, and the test email is sent successfully.

We have already tried subscribing to the Portfolio, attempted adding email addresses in the Portfolio settings, but it did not resolve the issue.

2

Hi,

Welcome to the community!

What’s the mail frequency set to for the Portfolio?
Selection_1870

 
Ann

3

Hello Ann,

It’s set up to send daily.

4

Hi,

Anything in your server logs? What about at your SMTP server?

 
Ann

5

I didn’t find anything related in the logs. We’re using Microsoft 365’s SMTP server, and I can see the test messages in the message trace.

6

Hi,

Have you ever received a portfolio via email?

Are other emails/notifications received?

 
Ann

7

No, we haven’t received the portfolio report or any other notification yet. Only the test messages.

Is there any way to force the sending of a notification?

8

Hi,

There’s no button you can push. The easiest thing is to

  • make sure you’re subscribed to the relevant notifications
  • introduce an issue or break the Quality Gate on the main branch (notifications aren’t sent for non-main branches)

While you’re running this test, it would probably be useful to have your server logging bumped up (briefly) to DEBUG.

 
Ann