Not able to login with AzureDevOps account in SonarCloud

Blindly copying the text from issue Unable to log in or create new account :slight_smile:

We use our Azure DevOps accounts to log in to SonarCloud, however one of our users cannot log in.

He gets a message saying “You can’t signup because login ‘xxxxxx’ is already used by an existing user.”

This is true, and he’s already been added to our members list in SonarCloud, however he can’t log in. It keeps trying to ‘sign up’, even though he has an account. He can’t log in to delete his account or anything, and reaching out to SonarCloud directly has been fruitless. Could you help us to solve this issue with this user?

Thank you!