No option to rebind organisation to github (current binding doesn't work)

Our organization is currently bound to a GitHub account belonging to a former administrator who has left the company. Because the binding is likely “locked” to their previous session/identity, I cannot modify or refresh the connection through the SonarCloud UI. This is now impacting our analysis and Pull Request decorations. The above is a guess - I don’t know 100% reason why our organisation binding doesn’t work.

The Binding with the DevOps platform page tells: You can bind an unbound organization but you cannot change the binding of a bound organization.

  • ALM used (GitHub)

  • CI system used (GitHub Actions)

  • Languages of the repositories (Python, JS, TS)

  • Error observed in SonarCloud UI on every Repository Binding page (UNKNOWN: Call to GitHub on endpoint

    https://api.github.com/search/repositories’ failed with

    status code ‘403’)

  • Steps to reproduce (not sure)

  • Potential workaround (no workaround)

Hi,

Welcome to the community!

Can you try deleting the app from the GitHub side and then re-attemp the bind?

 
Thx,
Ann