How does one recover our organization? We are a paid customer

SonarQube Cloud
1

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We are an Azure Dev Ops paying client and need to recover our Organization. What is the process to do so?

2

Hey there.

From the docs:

Restoring administrator access to an organization
If you lost administrator access to your organization, send a request to contact@sonarcloud.io with all the necessary details.

3

Colin,

No, I was in SonarCloud and was trying to remove a Single Azure GIT Collection and inadvertently deleted our whole Organization. How can I get this recovered as a Paying Customer.

4

Hey @manderson

Unfortunately, this operation cannot be done, as noted when you performed the action.

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You will need to create a new organization.

5

Colin,

Ok, I can reenable all of our Pipeline with Keys. My issue is our Corporate Account getting associated properly with SonarCloud.

Mark Anderson

6

My issue is our Corporate Account getting associated properly with SonarCloud.

I’m not sure what you’re talking about. Can you share some screenshots, or log/error messages you’re running into?

7

So, I followed the steps to delete a git repository. Which in the end deleted our entire Organization by mistake and due to a misunderstanding on my part.

Now I need to somehow rebuild our organization, which means associate our billing accont details back to it as there is NOT a system restore process within your organization. How is this done?

8

To resolve this, first create a new organization in SonarQube Cloud. While you won’t be able to directly connect it to your previous subscription, once the new organization is set up, email contact@sonarcloud.io with your organization key and reference this thread. They will review your situation and assist with prorating your previous subscription or help you transition to a new one.