Error - Last analysis failed. Your organization has been suspended. Org is active tho

SonarQube Cloud
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1

We are using Github actions and we have sonar projects bind to our repositories. Each time we create or update PR the sonar scan is triggered automatically. It shows up as new check in PR check list. All was working fine but broke like 3 days ago with errors like.

Last analysis failed
Analysis ID "AZdkAxRcunCG2Y_woiRA"

Your analysis with ID "AZdkAxRcunCG2Y_woiRA" has failed: your organization has been suspended.

We investigated and seems like our card payment was not going through. It was fixed yesterdays and billing was paid. We checked our billing history and invoices are paid and green.

However we still cannot scan our code because of this supposed organization suspension.

When using Sonar dashboard there is no info whatsoever about any suspension. Only way to see actual error is going to link provided by Sonar integration in Github

image
image835Ă—376 31.4 KB

and then clicking error details
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image544Ă—401 20 KB

When I go into project latest activity I cannot even find this failed scanning.

It happens on multiple Github projects using python or other languages.

Also wrote to Sonar support and they checked and our org is active. They also mentioned to ask for help here.

Any idea why it is happening?

Thank you.

2

Hi,

To be clear, you’ve tried analyzing since the invoice was successfully paid and still got this error?

And can you share your organization ID?

 
Thx,
Ann

3

Yeah. Billing go through yesterday and there was a lot pull requests that should trigger scan but it was cancelled every time with same error about suspended org.

I can share org id if you tell me if this is safe and where to see it. Is it this XXX part in https://sonarcloud.io/organizations/XXX/projects ?

5

Hi,

Yes, it’s that XXX.

It should be safe to share it here, but some people are sensitive about it.

I’ve flagged this for the team. If you would like, you can wait to share it and they’ll create a private thread for that. I was trying to expedite by getting the information together ahead of time.

 
Ann

6

Would be best if I could share this ID privately if possible. I will wait for this private thread. Thank you.

1 Like
7

Hello again. Is there any timeline for creating this private topic to solve our issue? How I will get notified about it? Thank you.

8

Hi,

You’ll get a notification here in the Community, and possibly an email depending on your settings.

 
Ann

1 Like
12

Hello @Piotr_Kroczynski,

Thank you for your report. We’ve traced the issue to a problem affecting organizations that enter an “overdue” status. We’re actively looking into both immediate and long-term solutions to resolve this. We appreciate your patience and hope to have everything working for you again soon.

13

Hi,

We’re working on the fix now. It should be deployed in ~2h.

 
Ann

1 Like
14

Hi,

This should be fixed. Sorry for the inconvenience. Please let us know if you continue to experience this error.

 
Ann

16

Okay. Seems like everything is back to normal and works great. Thank you!

1 Like