You're not authorized to access this page

[fabiobernalt (Fabio Bernal)]

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• ALM used GitHub

• CI system used TeamCity

• Error observed
  You're not authorized to access this page

• Steps to reproduce

• Create one GitHub account with access to SonarCloud
• Create one GitHub account without access to SonarCloud
• Delete GitHub account without access
• Rename the account to use the username from the one that was deleted
• Try to access to SonarCloud and errors appear.

I used to have two accounts, one for my company and my personal one, but I decided to merge them. The only way was to delete one and rename the other one to keep the username I had.

The initial account was fbernalt@github and I renamed it to fabiobernalt@github

Not authorized screen

The SonarCloud administrator from my company sent me the image below that shows it still has linked my old GitHub account

Took inspiration from this:

"You're not authorized to access this page. Please contact the administrator." when logging in with renamed Github account

Hi @janos. Apologies for the late reply. What you describe actually sounds right. Here is what happened: I had 2 Github users: paulvancoller paulvancoller-adeptadvisory I wanted to migrate them, so I deleted paulvancoller , and renamed paulvancoller-adeptadvisory to paulvancoller. So, if you are saying that a rename does not change your ID, it would make sense that paulvancoller would have an id of paulvancoller-adeptadvisory@github. Would it then be possible for you to delete (or rename…

[AlxO (Alex Odoux)]

Issue was resolved privately with @fabiobernalt